Overview
Technical Support Representative Jobs in Maitland at TELUS International
Job Title: Tech Support Specialist
Campaign: Internationally Recognized Money Transfer Account
Job Type: Blended (Voice & Non-Voice)
Location: Maitland, South Africa
Salary: R8,000 per month + Attendance Bonus + Performance Incentives
Schedule: Rotational Shift
Kickstart or grow your career in the international BPO industry!
We are looking for motivated and tech-savvy Tech Support Specialists to join our team supporting a globally recognized money transfer service. If you have a passion for solving technical issues, supporting teams, and working in a fast-paced international environment, this could be the perfect opportunity for you.
In this role, you will provide both voice and non-voice technical support to internal customer service and sales teams, ensuring smooth operations of systems used for money transfer and retail money order products. Your expertise will help agents resolve issues quickly so they can continue delivering excellent service to customers worldwide.
Why Join Us?
- Work on a well-known international campaign
- Gain valuable technical and BPO experience
- Be part of a supportive and dynamic team environment
- Opportunity to develop your technical and problem-solving skills
Key Responsibilities
- Provide voice and offline technical support to customer service agents within the campaign.
- Handle calls and offline requests related to system, device, or connectivity issues.
- Troubleshoot and resolve technical concerns efficiently.
- Escalate offline cases to the field technical teams when required.
- Provide urgent support to sales and customer service teams when issues impact operations.
- Maintain strong knowledge of the campaign’s money transfer systems and retail money order products.
- Demonstrate empathy, patience, and professionalism when assisting agents and customers.
Minimum Non-Negotiable Requirements
- Matric (or equivalent) or higher as your highest educational qualification
- At least 12 months of Technical Support experience in an International BPO Campaign
- Strong troubleshooting and analytical skills
- Ability to work rotational shifts
- Excellent communication and interpersonal skills
Walk-In Application – Recruitment Hub (Maitland, Cape town, South Africa)
If you meet the requirements and are ready to take the next step in your career, you can visit our Recruitment Hub in Maitland, Cape town for screening.
Please look for TA Kai when you arrive and bring the following required documents:
Certified copy of your National ID (non-certified copies will NOT be accepted)
Clear copy of your Matric Certificate
Proof of Bank Account (must not be older than 1 month)
Proof of Tax Certificate
Join a team that values technical expertise, teamwork, and growth.
Apply today or walk in and take the first step toward your next career opportunity!
Job Type: Full-time
Pay: Up to R8 000,00 per month
Application Question(s):
- Do you have Matric (Grade 12) or an equivalent qualification as your highest educational attainment? (Yes/No)
- Do you have at least 12 months of Technical Support experience in an International BPO campaign? (Yes/No)
- What is your most active email address?
Work Location: In person
Title: Technical Support Representative
Company: TELUS International
Location: Maitland
