Porter

Job Advert Summary

To deliver a seamless, professional, and welcoming guest experience through efficient luggage handling, safe guest transportation,

and exceptional support to the Front Office team. Experience in driving vehicles is a main requisite.

Minimum Requirements

• Grade 12 (Matric) or equivalent
• Valid driver’s license (essential)
• Previous experience in hospitality or guest service environment preferred
• Good physical fitness (ability to lift and carry luggage)

Basic knowledge of health & safety practice

Duties and Responsibilities

Guest Experience & Service

• Provide a warm and professional welcome to all guests on arrival and departure.
• Escort guests to rooms and orientate them to lodge facilities and services.
• Assist with guest requests promptly and courteously at all times.
• Support the delivery of welcome drinks and towel service where required.
• Maintain a strong guest-focused approach, ensuring comfort and satisfaction throughout the stay.

Luggage Handling & Room Assistance

• Handle guest luggage safely and efficiently during arrivals and departures.
• Deliver and collect luggage to and from guest rooms.
• Store luggage securely in the designated luggage room.
• Conduct room checks on departure to identify any forgotten items.
• Manage and record lost & found items in line with lodge procedures.

Transport & Driving Duties

• Safely transport guests using golf carts or lodge/guest vehicles between reception, rooms, and public areas.
• Ensure vehicles and carts are clean, well-maintained, and charged/fuelled.
• Adhere to all safety standards and driving protocols within the reserve.

Operational Support

• Maintain daily checklists and ensure all assigned tasks are completed.
• Assist Front Office Manager / Duty Manager with stock counts and general support duties.
• Support interdepartmental coordination when rooming guests.
• Ensure cleanliness and organisation of luggage rooms, equipment, and work areas.

Teamwork & Communication

• Maintain clear and effective communication with Front Office and other departments.
• Work collaboratively to ensure smooth guest flow and operations.
• Report maintenance issues, guest concerns, or operational challenges promptly.

Key Competencies

• Strong customer service orientation
• Professional appearance and demeanour
• Good communication and interpersonal skills
• Attention to detail
• Reliability and punctuality
• Ability to work flexible hours, including weekends and public holidays