Overview
Honda Service Lane Assistant Jobs in Wilmington, NC at Hendrick Automotive Group
We are seeking a motivated Automotive Service Assistant to join our team at Stevenson-Hendrick Honda Wilmington – An award-winning Hendrick Automotive Group Dealership!
Job Description: In this role, you will be at the forefront of our customer service operations. This position is highly interactive by greeting guests upon arrival in the dealership service drive and making them feel welcomed!
You will be transporting vehicles to/from the service areas and may assist the Service Advisors in identifying and documenting auto service, maintenance, and repairs for customer vehicles.
Schedule: Full Time, 5-days per week, rotating shifts between 6:30am-3:30pm or 8:30am-5:30pm, rotating Saturdays.
Pay Range: $18.50 per hour.
Benefits:
- Paid Medical – NO COST Employee Healthcare and Prescription Plan
- The Best Dealership Facilities in the Area
- 401(k) with Company Match
- Largest privately owned auto group in the country, GREAT career growth potential
- Generous paid time off/vacation and sick days
- Basic Life Insurance
- NO COST Employee Assistance Program
- Employee Discounts
- 100% Paid Factory Training
- Comprehensive employee recognition/rewards programs
- Hendrick Automotive Group is a back-to-back winner of Automotive News’ Best Dealerships to Work For Award
- Successful Team approach with Doing Business the Right Way Focus
Job Responsibilities:
- Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
- Assists Service Advisor by working with customer and technician to identify required maintenance.
- May advise customers on necessary and recommended services.
- May offer additional services and repairs to customers.
- Assists with moving vehicles.
- Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
Qualifications:
- Valid Driver’s License.
- High School Diploma or equivalent.
- Previous experience in automotive, retail sales, or customer service desired.
- Basic knowledge of the mechanical operations of vehicles.
- Excellent interpersonal, customer service, and organizational skills.
Essential Skills:
- Excellent communication, problem-solving, and organizational skills.
- Bilingual abilities are advantageous to serve our diverse customer base effectively.
- Ability to work in a fast-paced environment.
- Ability to use a computer and other office equipment.
- Ability to work in a safe and professional manner.
- Ability to handle cash transactions accurately, demonstrating retail math proficiency and cash handling skills.
Attendance Expectations:
The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week, rotating Saturdays, and may include holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Apply Now: Please submit your information and our recruiting team will be in touch shortly!
To perform the job successfully, an individual should demonstrate the company’s core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
Join us to be part of a passionate Honda team dedicated to delivering outstanding automotive care!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Pay: $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Have you ever been employed by Hendrick Automotive Group?
- Have you ever worked in the automotive industry? If so, please describe.
- Are you available to work Full Time with rotating shifts between 6:30am-3:30pm or 8:30am-5:30pm, including rotating Saturdays (service department hours are Monday-Saturday)?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver’s License (Required)
Ability to Commute:
- Wilmington, NC 28405 (Required)
Work Location: In person
Title: Honda Service Lane Assistant
Company: Hendrick Automotive Group
Location: Wilmington, NC
