Overview
Entry Level AT&T Assistant Jobs in Newton, MA at Confidential
We believe exceptional customer service is the foundation of every successful business. As a people-first organization, we specialize in delivering top-tier wireless products and mobility services that keep customers connected. With demand for AT&T wireless solutions rapidly increasing across the Greater Boston area, we are expanding our team and looking to bring on an Entry Level AT&T Assistant.
In this role, you will be the first point of contact for customers seeking new wireless services, upgrades, or account assistance. You will guide customers through service options, assist with device compatibility, process sales orders, troubleshoot basic account issues, recommend solutions based on customer needs, and maintain detailed records to support long-term account management.
Entry Level AT&T Assistant Responsibilities:
- Provide prompt, professional support to customers regarding wireless service plans, eligibility, and promotions
- Assist customers with sales orders, activations, and wireless enrollments from start to finish
- Deliver excellent customer service by answering questions, resolving concerns, and guiding customers through available options during their sales experience
- Help customers understand the benefits of their wireless services, features, and devices
- Accurately update and maintain customer records for account management and follow-ups
- Work closely with team leads to resolve more complex service or enrollment issues
- Proactively collect feedback and recommend improvements to enhance the overall customer experience
Entry Level AT&T Assistant Qualifications:
- Prior customer service, sales, or retail experience is preferred
- Strong interest in wireless technology, smartphones, or telecom services
- Clear verbal and written communication skills
- Detail-oriented, organized, and comfortable in a fast-paced work environment
- Positive, energetic attitude and a passion for helping others
- Willingness to learn and grow within the wireless sales and management team
If you’re passionate about people and ready to hit the ground running, now is the perfect time to join us. We are growing fast across the Greater Boston area and looking for motivated individuals who are eager to make an impact from day one. Apply now and become a key part of our expanding team.
Job Type: Full-time
Pay: $3,800.00 – $4,800.00 per month
Work Location: In person
Title: Entry Level AT&T Assistant
Company: Confidential
Location: Newton, MA
