Overview
Customer Liaison Officer Jobs in Kempton Park at Standard Bank
Job Overview
Business Segment: Personal & Private Banking
Company: Standard Bank of South Africa
Location: ZA, Gauteng , Kempton Park, Standard Bank OR Tambo International Airport, O.R. Tambo Airport Rd, O.R. Tambo
Job Type: Full-time
Job Ref ID: 80427869A-0002
Date Posted: 5/17/2026
Job Description
We are looking for a professional, client-focused Customer Liaison Officer to provide an effective branch reception and client flow function. This role is suited to an individual who can identify client needs, record information accurately, direct clients to the correct area for assistance and help maintain a positive, well-managed branch experience.
The successful candidate will play a key role in supporting client service, managing reception and banking hall activity, identifying migration and cross-sell opportunities, and ensuring that all client interactions are handled with professionalism, integrity and adherence to risk and compliance requirements.
Key Responsibilities:
Welcome clients into the branch, identify their needs, record client information accurately and direct them to the appropriate banker, department or service area.
Monitor the reception area and banking hall, intervene with unhappy or irate clients where required, and support a professional and positive client experience.
Facilitate the resolution of client service requests, including matters relating to card collections, PIN issues, EAP limits, beneficiaries and general banking enquiries.
Identify migration and cross-sell opportunities during client engagements and ensure all leads are logged correctly in the presence of the client.
Record and update history notes and service requests accurately to support effective query resolution and maintain a reliable client database.
Maintain branch presentation standards, promotional displays, information pamphlets, stationery requirements and relevant security document handovers in line with branch procedures.
Qualifications
National Certificate or equivalent NQF 5 qualification in a field related to banking, financial services, administration, client service, business management or a related discipline.
Minimum Experience:
1 to 2 years’ experience in a branch banking, client service, administration or customer-facing environment.
Experience handling client enquiries, query resolution and client flow within a structured service environment.
Exposure to banking processes, client servicing, customer reception, channelling and administrative support.
Ability to work accurately with client information, service requests, system updates and branch records.
Experience working in an environment where risk, compliance, confidentiality and ethical conduct are important.
Additional Information
Behavioural Competencies:
Documenting Facts and Interpreting Data
Following Procedures and Upholding Standards
Interacting with People and Team Working
Managing Tasks and Meeting Timescales
Producing Output and Showing Composure
Embracing Change and Thinking Positively
Technical Competencies:
Banking Process & Procedures
Client Servicing
Customer Reception and Channelling
Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
Title: Customer Liaison Officer
Company: Standard Bank
Location: Kempton Park
