Overview
Agent, Reactive Retentions Jobs in Johannesburg at Standard Bank
Job Overview
Business Segment: Insurance & Asset Management
Company: Liberty Group Limited
Location: ZA, GP, Johannesburg, 1 Ameshoff Street
Job Type: Full-time
Job Ref ID: 80453419A-0001
Date Posted: 6/18/2026
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Job Description
To provide comprehensive and accurate investigation, diagnosis and resolution on end-to-end escalated service requests, queries and complaints raised by customers and/or Business partners within the agreed turnaround times and against world class operations standards. Ensure ongoing feedback is provided until finalisation, maintaining a positive client experience, retain client satisfaction and minimise risk and losses to SBG.
Qualifications
Type of Qualification: Diploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues and complaints with demonstrated ability to interact and collaborate across multiple internal stakeholders.
3-4 years
Experience in General client services and / or support capability with proficient technical experience.
Additional Information
Behavioural Competencies:
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Interacting with People
Interpreting Data
Making Decisions
Managing Tasks
Producing Output
Resolving Conflict
Thinking Positively
Upholding Standards
Technical Competencies:
Active Listening
Client Relationship Management
Client Servicing
Collaboration
Continuous Improvement
Creative Problem Solving
Operations Commercial Acumen
Query Resolution
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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
Title: Agent, Reactive Retentions
Company: Standard Bank
Location: Johannesburg
