Overview
Technical Support Specialist Jobs in Gauteng at Smart Hire Employment Services
Job Title: Technical Support Specialist
Salary: Market-related, based on experience and qualifications
Location: Gauteng
Job Type: Full-time
Start Date: As soon as possible
Job Summary
We are seeking a skilled and customer-focused Technical Support Specialist to provide first-line and second-line technical support to users. The successful candidate will troubleshoot technical issues, resolve system and software problems, and ensure minimal disruption to business operations.
Key Responsibilities
- Provide technical support to users via phone, email, and remote tools
- Diagnose and resolve hardware, software, and network-related issues
- Log, track, and manage support tickets in the helpdesk system
- Escalate complex technical issues to senior IT support when necessary
- Install, configure, and update software and systems as required
- Assist with user account setup, access management, and permissions
- Maintain accurate documentation of issues and resolutions
- Support system upgrades, testing, and basic IT maintenance tasks
- Provide clear and professional communication to non-technical users
- Ensure timely resolution of technical issues to minimize downtime
Required Skills & Competencies
- Strong problem-solving and analytical skills
- Excellent communication skills (ability to explain technical concepts simply)
- Strong attention to detail
- Ability to work under pressure and manage multiple tickets
- Customer-focused and service-oriented mindset
- Ability to work independently and as part of a team
- Strong troubleshooting skills
Minimum Requirements (Experience & Education)
- Grade 12 / Matric (essential)
- Bachelor’s Degree in Information Technology, Computer Science, or related field (required)
- 2–4 years’ experience in IT support or technical helpdesk role
- Knowledge of Windows OS, Microsoft Office 365, and basic networking
- Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zendesk) is advantageous
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft) are advantageous
- Valid driver’s license (advantageous)
How to Apply
Please submit your CV and a short cover letter outlining your technical experience and suitability for the role.
Pay: From R8 000,00 per month
Education:
- Diploma (Preferred)
Work Location: In person
Title: Technical Support Specialist
Company: Smart Hire Employment Services
Location: Gauteng
