TABLES DEALER

An exciting opportunity has become available for an Events and Promotions Coordinator at the prestigious 4-star hotel at The Wild Coast Sun Resort, the perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast’s striking beauty. From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures.

JOB DESCRIPTION

Main Purpose of the Job

• To provide a fair, accurate, and enjoyable gaming experience while ensuring compliance with gaming regulations and delivering excellent customer service.

KEY PERFORMANCE AREAS

Job Scope & Key Responsibilities

• Operate gaming tables, manage bets and payouts, handle chips and gaming equipment, interact with customers, follow compliance procedures, and support responsible gambling practices within the casino floor.
• Deal Roulette and Blackjack games, calculate payouts, verify bets, operate shuffling and chip-counting machines, monitor gameplay, ensure compliance, report irregularities, and provide customer service.

JOB REQUIREMENTS

Education

• Grade 12 or equivalent national qualification in gaming operations

Experience

• Previous experience in a customer facing role

Skills and Knowledge

Core Behavioral Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Technical / Proficiency Competencies

• Conducting table games such as Roulette and Blackjack according to casino rules and gaming regulations.
• Managing bets, payouts, and chip transactions accurately.
• Handling gaming equipment, including cards, chips, shuffling machines, and chip-counting equipment.
• Explaining game rules and communicating clearly with players in English.
• Performing quick and accurate numerical calculations during gameplay.
• Following all gaming compliance procedures, internal policies, and legal regulations.
• Monitoring gameplay to ensure fairness and reporting any irregular or suspicious activity.
• Promoting responsible gambling practices and assisting customers when required.
• Maintaining a professional, friendly, and courteous attitude while delivering excellent customer service.

Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu) People living with disabilities are encouraged to apply.

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.