Supervisor Sales Operations

Job Description

Job Purpose:

To maximize the route potential thus ensuring profitable availability. Managing route sales, driver shorts, crates and PODs through your team consisting of EDO’s.

Key Responsibilities:

• To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
• Daily Route Management of bakery delivery vehicles.
• To analyse & report on operational and customer service trends.
• To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
• Responsible for DRM System reporting to management of daily, weekly and monthly KPI’s hit rates, departure times, excess kilometres, unplanned routes and kilometres.
• To control driver shortages
• To control outstanding crates
• Overall management of EDO’s

Qualification Requirements

Qualifications:

• Matric or equivalent
• Computer Literate.
• Geographic Information Systems.
• Advanced Excel user.

Experience Requirements

Experience:

• • Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
  • Route Planning systems, an advantage.
  • Working knowledge of Geospatial data (Spatial Data).
  • Routing and Distribution Optimization.
  • Working knowledge of vehicle telematics technology & software.
  • People management – experience with working with people at all levels of the organization.

Key Outputs

• Skills and Competencies
• High level of understanding of the FMCG industry
• Good relationship and communication skills
• Good administrative skills
• Ability to work under pressure and meet deadlines
• Be prepared to work additional hours
• Analytical and innovative mindset
• Attention to details
• Basic IR skills
• Well-developed capability on Outlook, PowerPoint, Word and Excel