Overview
Specialist Customer Service – EM South Jobs in Cape Town at adidas
- We are seeking an enthusiastic and hard-working individual to become a member of our Customer Service and account operations team.
- This diverse role will see you managing a variety of tasks relating but not limited to management of wholesale customer orderbooks, processing, reporting and KPI management linked to overall business priorities and forecasts.
- Processing and reporting on customer orderbooks inline with business strategy and linked to defined KPI’s and priorities.
- Efficient processing off customer orderbooks in terms of order intake, reporting and outbound requirements.
- Deliver excellent orderbook fulfilment inline with customer requirements, business forecasts and inbound availability and updates.
- Management of customer orderbooks in terms of order intake, outbound processing, issue resolution and reporting in conjunction with internal operational stakeholders.
- Deliver against quarterly & monthly targets per account aligned with commercial pillar lead, customer service leads and supply chain to ensure overall delivery of RFC and commercial priorities.
- In conjunction with customer service leads, ensure delivery of monthly / weekly targets as part of and in conjunction with the account management team.
- Regular communication with Key Account distribution centres: ensuring booking timelines and dates are adhered to.
- Close collaboration across the Supply Chain and Operations matrix, including but not limited to inbound, DC planning and outbound.
- Build relationships across DC team, including DSV and 3rd party logistics providers in order to maintain optimized processes and excellent delivery performance.
- Engage with multiple stakeholders to problem solve and drive issue resolution across system landscape and customer related query’s.
- To be proactive in your approach and drive change where applicable.
- Work towards both individual and team KPI’s to improve business standards, service levels and financial results.
- A strong customer service focus
- Excellent communication skills and a proven ability to develop strong relationships with both SCM stakeholders, Customer DCs and operational stakeholders.
- Ability to operate in a team environment where performance is measured
- Experience in working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills are essential.
- Bachelors degree in related field
- Minimum +2 years of experience of sales, supply chain, logistics and/or customer service
- SAP experience preferable (AFS, S4 HANA)
- Salesforce experience preferable
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –
BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
Title: Specialist Customer Service – EM South
Company: adidas
Location: Cape Town
