Overview
Shop Administrator Jobs in Randburg at Glodina Towelling
About Role
The Shop Administrator will provide administrative and operational support to the Shop Outlet Supervisor and 2IC (Second-in-Charge) to ensure the smooth and efficient running of the Factory Shop. The role is responsible for assisting with financial administration, order processing, stock control, customer service, reporting, and general shop administration while ensuring compliance with company procedures and operational standards.
Main Responsibilities:
Financial Management
- Assist with daily cash flow administration and cash-up procedures.
- Reconcile cash, card, and EFT transactions against POS and Syspro records.
- Prepare and submit daily sales and turnover reports.
- Support the Supervisor with monitoring overtime, wages, and operational expenses.
- Ensure all financial documentation is accurately filed and maintained.
- Assist in ensuring compliance with financial control procedures.
Order Processing
- Process customer orders accurately and timeously.
- Assist with processing Stock Clearance Lists.
- Handle email and telephonic customer orders professionally.
- Prepare quotations and invoices for customers.
- Maintain accurate order records and filing systems.
- Coordinate order collections and customer follow-ups where required.
Stocktaking & Stock Control
- Assist with stock counts and stocktaking activities.
- Capture and maintain accurate stock records on Syspro.
- Report stock discrepancies, shortages, or variances to management.
- Support receiving, checking, and issuing of stock.
- Ensure stock documentation is updated and properly maintained.
Customer Service
- Attend to customer enquiries professionally and efficiently.
- Assist with resolving customer complaints and escalating matters where necessary.
- Support promotional activities and marketing campaigns within the shop.
- Maintain positive customer relationships and ensure excellent customer service standards.
General Administration & Shop Operations
- Ensure POS pricing and product information are updated accurately.
- Maintain filing systems and general administrative records.
- Assist with preparing reports, correspondence, and operational documentation.
- Ensure the shop environment is clean, organised, and professionally presented.
- Support security procedures and report any irregularities.
- Coordinate communication between shop staff, management, and customers.
- Assist the Shop Outlet Supervisor and 2IC with day-to-day operational duties.
Minimum Requirements
- Grade 12 / Matric certificate.
- Relevant qualification in Administration, Retail Management, Business Administration, or related field will be advantageous.
- Minimum 2–3 years’ administrative experience in a retail or similar environment.
- Experience working with Syspro or similar ERP systems will be advantageous.
- Computer literacy in Microsoft Office (Excel, Word, Outlook).
Skills & Knowledge:
- Administrative and organisational skills
- Basic financial administration knowledge
- Computer literacy and data capturing accuracy
- Syspro knowledge advantageous
- Customer service and communication skills
- Attention to detail
- Time management and multitasking ability
- Stock control and retail administration understanding
- Ability to work under pressure and meet deadlines
Attitudes & Behaviours:
- Integrity
- Accountability
- Professionalism
- Customer-focused approach
- Attention to detail
- Reliability
- Team player
- Organisational ability
General Requirements
- Willingness to work retail trading hours.
- Ability to work under pressure and meet deadlines.
- Ability to manage multiple operational priorities simultaneously.
- Good interpersonal and communication skills.
- Ability to maintain confidentiality and handle sensitive information responsibly.
Job Type: Permanent
Ability to commute/relocate:
- Randburg, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Diploma (Preferred)
Experience:
- Microsoft Office: 2 years (Required)
- Retail: 2 years (Required)
- administration: 3 years (Required)
Work Location: In person
Title: Shop Administrator
Company: Glodina Towelling
Location: Randburg
