Overview
Service Management Coordinator Jobs in Johannesburg at Maziv
Vumatel SDC acts as an interface between internal stakeholders and external ISP portfolio of accounts to ensure Vumatel FTTH services are provisioned, delivered, and maintained as per agreed Service Levels.
- Daily tracking of ISP orders and tickets/cases
- ISP daily/weekly/ monthly reporting on order fulfilment and assurance (incident management) related statistics.
- Proactive and reactive reporting on Vuma service delivery metrics and overall overview of the ISP account portfolio by monitoring and managing the expectation of the channel partner (ISP).
- Develop relationships and communication with all stakeholders (internal and external).
- Compiling meeting minutes on behalf of the Service Manager and distribute accordingly
- Attending business stand ups or relevant meetings.
- 1-2 years’ experience in Telecommunications/ Sales or Customer Service.
- Higher certificate or Diploma
Title: Service Management Coordinator
Company: Maziv
Location: Johannesburg
