Service Advisor Cadet – Rola Toyota Somerset West

Job Advert Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor Cadet. This is an excellent opportunity for someone looking to grow their career within the automotive industry. As one of the key representatives of our dealership’s service department, you will be responsible for delivering exceptional customer service, coordinating vehicle maintenance and repairs, and ensuring a seamless customer experience from start to finish.

Minimum Requirements

• High school diploma or equivalent
• Previous dealership environment/ Toyota experience advantageous
• Experience in customer service, retail, call centres, administration, or entry-level automotive roles advantageous
• Basic understanding of vehicle maintenance and repair procedures
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software
• Valid driver’s license and clean driving record
• Clear criminal record

Duties and Responsibilities

Greet customers and assess their vehicle repair and maintenance needs Provide accurate cost estimates and service timeframes Schedule service appointments and ensure timely completion of work Liaise with technicians and the parts department to coordinate repairs Keep customers informed throughout the service process Educate customers on preventative maintenance and recommend services Maintain accurate service records and complete all required documentation Handle customer concerns and complaints professionally and efficiently Follow up with customers post-service to ensure satisfaction and build loyalty