Senior Operation Manager – Sales

Senior Sales Operations Manager

At Concentrix, we create game-changing customer journeys that help brands grow and transform. If you’re a passionate operational leader who can inspire teams, build strong client partnerships, and deliver outstanding results, this is your opportunity to make a real impact in a global organisation.

We’re looking for an experienced Senior Operations Manager to lead high-performing teams in a fast-paced BPO/contact centre environment. In this role, you’ll drive operational excellence, strengthen client performance, and help create exceptional experiences for both customers and employees.

This is more than a leadership role — it’s a chance to grow your career with Concentrix, a company known for innovation, collaboration, and delivering game-changing solutions for some of the world’s best-known brands.

What You’ll Be Doing

1. Drive operational and commercial performance

• Lead programs to achieve SLAs, quality standards, and financial targets

• Manage revenue, profitability, margins, billing, seat utilisation, and retention

• Analyse performance trends and implement improvement plans

• Ensure compliance with client contracts and Concentrix standards

2. Lead and develop high-performing teams

• Coach Operations Managers, Team Leaders, and their teams

• Oversee training, development, performance management, and succession planning

• Conduct regular one-to-ones and support career development

• Foster a positive, high-performance culture through engagement and recognition

3. Build trusted client relationships

• Act as a strategic partner, understanding client goals and expectations

• Monitor satisfaction, lead business reviews, and communicate performance clearly

• Drive confidence through strong delivery and proactive problem-solving

• Partner with Business Development to support account growth opportunities

4. Champion collaboration and continuous improvement

• Work cross-functionally with Training, HR, Quality, WFM, TA, IT, Finance, Legal, and Facilities

• Turn operational insight into actions that improve performance and efficiency

• Lead through change with agility and professionalism

• Stay informed on industry trends, technology, and vendor relationships

What We’re Looking For

• Significant management experience within a BPO/contact centre environment

• Minimum 3 years’ experience as a Senior Operations Manager

• Minimum 5 years’ experience as an Operations Manager

• Sales experience is highly beneficial

• Experience supporting business growth or client opportunities is an advantage

• Strong commercial and operational leadership capability

• Proven ability to analyse performance and improve processes

• Demonstrated success coaching, mentoring, and developing teams

• Excellent communication skills and stakeholder management

• Able to adapt quickly, work under pressure, and manage competing priorities

Benefits of Joining Concentrix

1. Reward and recognition

• A market-leading reward framework, including an uncapped commission plan that aligns your financial success with the success of your teams and the business

• A performance-driven culture that recognises impact and achievement

• Opportunities to work on high-visibility programs and strategic client partnerships

2. Career development

• Access to development opportunities within a global organisation

• Ongoing support to strengthen your leadership capability

• Long-term career growth with a business that values internal progression

If you’re a strategic, commercially focused people leader with a passion for operational excellence and client success, Concentrix offers you the platform to make a real impact.

Join us and help create game-changing solutions that drive performance, inspire teams, and deliver exceptional outcomes.