Senior Consultant (Health Care)

Overview

Senior Consultant (Health Care) Jobs in Johannesburg at ASI Connect

COMPANY DESCRIPTION:

ASI Financial Services is South Africa’s leading independent advisory firm in Health, Wellness, Insurance, Wealth, Retirement, and Investment solutions. As a Level 1 B-BBEE accredited organization, ASI is committed to Building Wealth and Changing Lives. With over 7,300 business clients and management of R150 billion in insurance premiums and assets under advice, ASI has made a meaningful impact on more than 2.4 million lives. The company is dedicated to providing exceptional client service while helping South Africans secure a better financial and wellness future

TECHNICAL CONSULTING (analyse, strategies and communicate):​

• Conduct thorough analysis of clients’ overall benefits (e.g. medical scheme, retirement fund, group risk, wellness programmes etc.)​
• Conduct annual reviews (benefit and cost comparison) of all benefits​
• Propose strategies geared towards mitigating the risks identified, improving efficiencies, and leveraging business opportunities within each client​
• Facilitate and manage meetings (internal and external) with an outcome in mind. Ensure adherence to time allocated, promote interaction and control focus to discussion points​

PORTFOLIO MANAGEMENT:​

• Ensure execution of strategies and services planned for each year within the time allocated​
• Ensure compliance to Service Level Agreements and Turn Around Times​
• Monitor ICU flags (i.e. expiry of contractual term, loss of relationship at executive management and material service failure) and communicate identified concerns to ASI’s senior management.
• Prioritise service delivery to ICU flagged clients​
• Develop and maintain a good relationship with the HR/Payroll Team, HR Management, and the Executive Team​
• Manage elevated service delivery complaints to the best of your capability​
• Maintain responsiveness and availability aligned to client service demands and critical deliverables

PROJECT MANAGEMENT:​

• There will be special projects allocated to you to oversee and manage.
• You will be required to design a project plan, present the plan to the team involved, delegate tasks and provide progress report to the team​

SUPERVISION/MANAGEMENT:​

• Manage a team of Service Consultants by communicating their roles and responsibilities, help them structure their workflow (i.e. weekly project plan) and monitor consultants that are performing under supervision (compliance)​
• Supervise the Service Consultants in carrying out their duties through weekly workflows and monthly/quarterly performance reviews and ​
• Identify areas where Service Consultants require support, training, and development​
• Manage poor performance though appropriate disciplinary process and action ​
• Drive adherence to compliance by ensuring team follows compliance protocols​

CROSS SELLING:​

• Identify cross selling opportunities within your portfolio of clients and create a platform/opportunity for the relevant sales team to close the deal​
• Target R100k per quarter (R400k per annum)​

PROFESSIONALISM:​

• Ensure clear, effective, and professional communication to clients. ​
• Always adhere to high standards of quality and professionalism (punctuality, formal dress code, professional written and verbal communication etc.)​
• Comply with FAIS code of conduct​
• Adhere to ASI’s ‘Style Guide’ protocol, ensure that all external communication is peer reviewed before sending​
• Treat clients with dignity and respect​
• Keep workstation neat, orderly, and tidy​
• Work collaboratively and efficiently with other team members and provide support where required​
• Live by the ASI core values​

​REQUIREMENTS & QUALIFICATIONS:​

• Compliant with the legislative requirements of the industry. FAIS Fit & Proper compliance (NQF Level 5, Regulatory Exams)​
• RE5 (RE1 is advantageous)​
• Class of Business and CMS Registration ​
• 5 years’ experience in Health Care
• 2 -3 years in large corporate client’s experience​
• Must have own vehicle and valid driver’s licence​

​COMPETENCIES:​

• Exceptional written & verbal communication skills (English)​
• Customer-focused mindset​
• Complex Problem Solving​
• Attention to detail​
• Deadline-driven​
• Keen to work in a growing group and make a difference​

SKILL SETS REQUIRED: ​

• Innovative thinking​
• Business acumen​
• Analytical skills​
• Strategic and proactive thinking​

Competencies

• Exceptional written & verbal communication skills (English)
• Customer-focused mindset
• Problem Solving
• Attention to detail
• Deadline-driven

Job Types: Full-time, Permanent

Application Question(s):

• Do you own a roadworthy vehicle?
• What is your current salary CTC?

Experience:

• healthcare / medical insurance: 3 years (Required)

License/Certification:

• RE5 (Required)
• Drivers License (Required)

Work Location: In person

Title: Senior Consultant (Health Care)

Company: ASI Connect

Location: Johannesburg