Regional Manager – BMCT

POSITION STATEMENT

The Regional Manager is responsible for the financial and operational performance of the branch or region they are assigned to. They will be required to manage the execution of all operating functions, control costs and conduct business development activities to ensure their region is profitable, well run and long lasting.

KEY RESPONSIBILITES

• Coach, mentor, motivate and supervise team members. Influence them to take positive action and accountability for their assigned work. Take corrective action (if required).
• Effectively communicate department expectations to team members and contractors in a timely and clear fashion
• Manage teams and delegate tasks
• Identify and manage department dependencies
• Proactively manage changes in the department scope, ensure that any change to the scope is documented and approved
• Identify potential crises, devise contingency plans
• Adhere to operational procedures to ensure that the regional department runs smoothly
• Plan and facilitate effective department meetings,
• Effectively allocate available resources and determine if additional resources will be required
• Manage department costs: forecast vs. actual
• Develop tools and best practices for improved department management
• Ensure the region has sufficient capacity (technical teams) to achieve their set targets and objectives
• Continuously analyse operating performance and develop ways to improve efficiency
• Ensure sure both parties (region & head office) are giving and/or receiving training and technical support
• Keep a record of past reports and monthly performance metrics
• Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management.
• Reporting on department status
• Confirm regional operating capacity in all departments
• Ensure the region has sufficient capacity (technical teams) to achieve their set targets and objectives

REPORTING TO:

Operations Manager / Chief Operations Officer

KEY COMPETENCIES

• Problem solving skills
• Analytical skills
• Co-ordination skills
• Interpersonal skills
• Liaison skills
• Negotiation skills
• Decision making skills
• Presentation skills
• Conflict Management
• Facilitation skills
• Project management skills
• Time management skills
• Team working skills
• People management skills
• Communication skills
• Ability to lead a diverse project team

QUALIFICATION & EXPERIENCE

• At least 10 years, 5 of which must be in telecommunications, customer service or project management.
• Finance related degree
• Account management experience advantageous
• Proven track record of delivering projects within defined timelines under high pressure
• Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
• Must be able to partner with other Britelink departments and contractors to achieve targets
• Customer management: tactful, resolute and committed to providing excellent customer service
• Ability to deliver technical presentations competently.
• Must be able to interfaces with customer “executive” level management on a regular basis
• Delivering results: ability to plan and organise self and work in order to achieve objectives and targets
• Maintain in-depth knowledge of product offering