Overview
Recruitment Consultant Jobs in Home Based at USA Direct
Job Specification – Client Relationship & Recruitment Coordinator (US Market)
Position: Client Relationship & Recruitment Coordinator
Location: Remote (South Africa)
Working Hours: Monday to Friday, 3:00 PM – 11:00 PM (South African Time), aligned with U.S. business hours.
Position Overview
We are seeking a highly professional, proactive, and customer-focused Client Relationship & Recruitment Coordinator to support our growing U.S.-based business. The successful candidate will serve as the primary point of contact for existing clients, ensuring exceptional service while identifying recruitment opportunities and coordinating with the internal recruitment team.
The ideal candidate is an excellent communicator who enjoys building long-term client relationships, solving problems, and ensuring clients receive outstanding service.
Key Responsibilities
* Proactively contact and follow up with existing client accounts on a regular basis.
* Build and maintain strong, long-term relationships with clients.
* Identify current and upcoming staffing requirements.
* Gather detailed job requirements and communicate them accurately to the recruitment team.
* Coordinate with recruiters throughout the hiring process to ensure client expectations are met.
* Provide regular updates to clients regarding recruitment progress.
* Resolve client concerns professionally and efficiently.
* Manage day-to-day client communications via phone, email, and other communication platforms.
* Ensure all client information, recruitment activities, and follow-ups are accurately recorded within the CRM system.
* Work closely with internal departments to ensure seamless service delivery.
* Continuously look for opportunities to improve client satisfaction and strengthen business relationships.
Required Skills & Experience
* Previous experience in account management, customer success, recruitment, staffing, sales support, or client services.
* Excellent verbal and written English communication skills.
* Strong telephone etiquette and confidence speaking with business professionals.
* Exceptional organizational and time management skills.
* Ability to multitask and prioritize effectively in a fast-paced environment.
* Strong problem-solving and critical-thinking abilities.
* Professional, positive, and solutions-oriented attitude.
* High attention to detail.
* Ability to work independently with minimal supervision.
* Comfortable using CRM software, Microsoft Office, and cloud-based communication tools.
Preferred Qualifications
* Experience working with U.S. clients or within the U.S. recruitment industry.
* Previous experience in staffing or recruitment coordination.
* Knowledge of CRM systems such as Salesforce, HubSpot, Bullhorn, or similar platforms.
Personal Attributes
* Friendly, approachable, and professional.
* Customer-first mindset.
* Strong relationship-building skills.
* Self-motivated and proactive.
* Reliable and accountable.
* Calm under pressure.
* Results-driven with a passion for delivering outstanding client service.
Performance Expectations
Success in this role will be measured by:
* Consistent client engagement and follow-up.
* High client satisfaction and retention.
* Accurate identification of staffing opportunities.
* Effective coordination with the recruitment team.
* Timely communication and issue resolution.
* Contribution to overall business growth through excellent client relationship management.
Pay: R19 000,00 – R25 000,00 per month
Work Location: Remote
Title: Recruitment Consultant
Company: USA Direct
Location: Home Based
