Operations Manager

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

RESPONSIBILITIES

• Prepare monthly business commentary reports, status reports of service delivery and execution.
• Preparation of forecasts and budgets.
• Manage the timeous planning, scheduling, and complete execution of work after a sale is confirmed in accordance with the company procedures, client procedure, scheme/ program procedure, contract requirements.
• Process management and improvement.
• Expense control.
• Staff management.
• Staff performance management.
• Problem solving.
• Implementation of and compliance with the SGS Management System requirements.
• Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement).
• Attend management meetings.
• Strategy development and execution.
• Training of staff, sub-contractors where relevant.
• Business travel.
• Client liaison.
• Other reasonable miscellaneous duties assigned to you by your Manager.

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
• Inform your manager of any major risks, process failures or customer complaints.
• Ensure that the quality requirements are not subordinated to any prejudicial interests.
• Ensure all signatory approval of documents is in compliance with Company requirements.
• Ensure that the relevant management systems are not compromised.
• Identify and report non-conformances with respect to the quality system, integrity, and operational integrity.
• Compliance with all company policies and procedures.

Qualifications

EDUCATION & EXPERIENCE

• Tertiary qualification in relevant field.
• 5 yrs. experience in operations in the relevant field.
• 5 yrs. experience in people management.
• 5 yrs. experience in process management.
• Experience in ISO management systems.
• Experience in customer service and liaison.
• Excellent computer literacy.
• Sound financial acumen.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent English communication: Speaking, reading, writing.
• Results driven with the ability to make difficult decisions timeously.
• Can work under pressure and independently.

Additional Information

OTHER

• Travel
• Passport
• Valid driver’s license
• South African citizen or valid working permit