Operations Administrator

Job Details

Division: Operations

Industry: Integrated facilities (Soft Services)

Job functional area: Administration

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa’s leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

To provide effective administrative, operational, and compliance support to management, operations, and key stakeholders, ensuring service delivery standards and operational efficiencies are consistently maintained at the highest level.

Reporting: The Operations Administrator will be reporting directly to the General Manager.

What you will bring

• Strong administrative, organisational, and record-keeping ability
• High attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Strong communication and interpersonal skills
• Ability to handle confidential information with discretion
• Basic understanding of compliance and health & safety requirements

Inherent requirements for the position (non-negotiable)

• Matric (Grade 12)
  • Certificate or Diploma in Office Administration, Business Administration, Operations Management or related field (NQF Level 4–5 minimum)
  • 2–3 years administrative experience in an operations-driven environment
  • Strong MS Office skills (Excel, Word, Outlook)

Additional demonstrable requirements:

• Exposure to procurement, compliance, or facilities/security environments (advantageous)

What you will be doing

• 
  Administrative & Documentation Management

• Draft, update and distribute management memos accurately and timeously
• Maintain complete, current, and audit-ready administrative records
• Transcribe job descriptions for commercial sites as per ISO requirements
• 
  Operational, Compliance & Reporting Support

• Prepare and submit daily operational and compliance reports within deadlines
• Support Compliance Officers and Operations Management with accurate documentation
• Compile monthly bar and ID card accumulation reports
• Assist with incident reports and risk survey administration
• 
  Procurement & Stock Control Management

• Coordinate procurement of office, operational, and cleaning supplies
• Manage purchasing processes in line with approved budgets and suppliers
• Oversee supplier engagement, bid processes, and order placement
• Maintain procurement records for audit purposes
• Ensure stock control and storeroom management is maintained

• 
  Financial & System Administration

• Generate quotations on SAP Business One
• Distribute increase letters and invoices in coordination with Finance
• Compile Gross Profit (GP) reports for KZN, Johannesburg, and Cape Town
• 
  Access Control & Identification Management
• Issue ID cards for operational divisions including Operations, Property Care, Interpark, NDC (Metro), and Vimbela
• 
  Management & Front Office Support

• Provide administrative support to the General Manager
• Assist with reception duties when required

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful.