MIT: Debtors Clerk

DEBTORS CLERK PAARL

This role is crucial in maintaining the company’s financial health and customer relationships. This position is responsible for proactively managing debtor accounts with a primary focus on effective telephonic collections, and for efficiently processing credit applications, including timely telephonic follow-ups.

REQUIREMENTS:

• Grade 12 (Tertiary qualification will be advantageous)
• 5 + years relevant experience (B2B Collections/credit application processing)
• Proven experience in a collections, accounts receivable, or customer service role involving direct customer contact.
• Strong active listening, negotiation, and persuasion abilities.
• Ability to handle challenging conversations calmly and professionally, demonstrating empathy and resilience.
• Proficiency in using CRM and ERP systems and MS Office / Google workspace (Word, Excel / Sheets).
• Strong organizational skills with high attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a target-driven environment.
• Understanding of basic accounting principles and credit management practices.

KEY RESPONSIBILITIES

Debtor Management & Collections (Primary Focus: Telephonic)

• Proactively contact debtors regarding outstanding payments, primarily via telephone.
• Effectively communicate to understand reasons for non-payment and secure immediate payment or negotiate authorized payment plans.
• Accurately record all relevant call activities, payment promises, and customer interactions in the VMB in real-time.
• Ensure zero unallocated debtors payments daily for South Africa.
• Send invoices, updated statements, and detailed ledgers upon customer requests.

Credit Application Processing (Primary Focus: Email)

• Review new credit applications for completeness and accuracy.
• Maintain accurate and up-to-date records of all credit application communications and statuses in the relevant system.
• Manage credit limit changes as requested by customer service.

Administration & Reporting

• Assist in the preparation of aged debtor reports and other collections-related analyses.
• Provide feedback to management on going payment issues, customer concerns, or potential improvements to processes.
• Provide support to the finance department support where required.
• For monthly statements, ensure all accounts are cleared and corporate accounts are cleared as per remittances.

Finance Tasks

• • Capture RMA Credits
  • Send Expiry stock report
  • Reconcile GL accounts.
  • Update Stop supply list and status sheets
  • Ad hoc duties as and when assigned

How to Apply

Please send the following documents to moc.r1783598728aanel1783598728omgh@1783598728tnemt1783598728iurce1783598728rtim1783598728 (Please indicate the position in the subject line).

A Note on Feedback: We reserve the right not to fill this post at this time. If you have not been contacted within 21 days, please assume your application has been unsuccessful.