Soaring Towers

IT Technician Level 2

(Fully Remote Position)

Are you highly organized, tech-savvy, and an exceptional communicator? Do you thrive in a dynamic environment, enjoy juggling diverse tasks, and want to make a meaningful impact? Soaring Towers is seeking a Remote IT Technician Level 2 to join our innovative team. This flexible, client-facing role offers opportunities for growth, learning, and variety.

We are looking to hire a team member who blends professionalism, creativity, and enthusiasm for new challenges.

Website: https://soaringtowers.com/

What You’ll Do:

• Advanced Troubleshooting: Diagnose and resolve complex desktop, server, network, and application issues.
• Ticket Ownership: Take ownership of tickets from intake through resolution, ensuring timely updates and clear documentation.
• User Support: Provide professional remote support for end users with minimal disruption to business operations.
• Systems Administration: Manage and support Windows & Mac environments including Microsoft 365, RMM, and security management tools.
• Network Support: Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and printer-related issues.
• Security Response: Respond to security alerts, phishing incidents, and endpoint threats following established procedures.
• Root Cause Analysis: Identify recurring issues and implement permanent fixes to reduce repeat tickets.
• Escalation Management: Collaborate with senior engineers when issues exceed scope, providing thorough diagnostics and context.
• Process Adherence: Follow and improve internal SOPs, documentation standards, and client-specific procedures.
• Client Communication: Clearly explain issues, resolutions, and preventative steps in non-technical language.
• Mentorship: Support and guide Level 1 technicians through troubleshooting and best practices.
• Tool Utilization: Use RMM, PSA, documentation platforms, and monitoring tools effectively and consistently.
• Change Management: Assist with system changes, upgrades, and maintenance while minimizing risk and downtime.
• Quality Assurance: Ensure all work meets technical standards, security requirements, and client expectations.
• Continuous Improvement: Stay current on technologies, tools, and threats relevant to managed IT environments.

What We’re Looking For:

• Minimum of 2 year of previous experience in a tech-related role(example: IT Support, Software Developer, Systems Analyst).
• Candidates must be fluent in English (C1 level), with excellent verbal and written communication abilities.
• Proven experience in an administrative, marketing, or client support role.
• Strong organizational and time-management skills.
• Comfort with technology and a willingness to learn basic troubleshooting.
• Experience writing blog posts and managing social media accounts is a plus.
• Ability to manage multiple priorities and stay organized in a dynamic environment.
• Reliable internet connection and a quiet workspace for virtual meetings.

Why You’ll Love This Role:

• Competitive Pay: $7.50 – $12.50 per hour (US dollars), with growth opportunities.
• Flexible Work Hours: Tailored to your schedule.
• Variety in Work: Engage in diverse tasks, from blogging to client support and marketing.
• Be part of a forward-thinking team that values collaboration and innovation.
• Opportunities for professional development and skill expansion.
• Full time Remote position

If you’re a tech-savvy problem solver who loves staying organized, thrives on great communication, and enjoys variety in your work, apply now to join us! Let’s build something great together.