Overview
ICT Support Technician Jobs in Mthatha at Boutique Hotel in Port Elizabeth
Job description
ICT Support Technician Duties
· Provide First Line and Second Line Support for all ICT related incidents as experienced by the client staff
· Diagnose, debug and resolve end-user technical problems via helpdesk ticket system, email, phone or in person
· Ensure problems and issues are systematically tracked, escalated accordingly and followed up on in a timely manner
· Collaborate with colleagues while working on short-term and long-term ICT projects
· Assist in the provisioning of User Accounts, Computer Accounts on Line of Business Systems as required by the client
· Identify and escalate incidents requiring urgent attention to Systems Administrator and Network Administrator
· Install, configure and manage software and their functions according to specifications
· Maintain hardware and software inventory
· Update calls on the helpdesk system as required by Service Level Agreement
· Other ICT Support tasks designated by supervisor
Requirements: A+, N+, 2 Years Experience
Mobility: Valid driver’s license
Contact: [email protected]
Job Type: Full-time
License/Certification:
- CompTia A+ & N+ certificates, and a driver’s license (Required)
Work Location: In person
Title: ICT Support Technician
Company: Boutique Hotel in Port Elizabeth
Location: Mthatha
