Overview
Fulfilment Colleague – Search Production Jobs in Cape Town at Dye & Durham
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.
Key Responsibilities
- Review received search order data to identify errors or inaccuracies that could impact the result of the Dye & Durham RLAS search.
- Request data from Local Authorities to fulfil the Dye & Durham RLAS search.
- Ensure all internal process documents relating to accessing data with local authorities are maintained with correct information.
- Submit query requests and liaise with Local Authority where required.
- Uploading & Keying data into online search production systems.
- Checking data for accuracy to maintain outstanding levels of quality control.
- Producing searches in line with our specific turnaround times.
- Adhering to all standardization, process and procedure requirements.
- Work to expected KPIs.
- Constantly reviewing alternative methods to obtain data that is quicker or more accurate.
- Working to understand the intricacies of multiple councils as the workload increases.
- Attend one to one and team meetings as required.
- Use all standard office 365 communication methods.
- Liaise with correct teams to raise and or responded to queries.
- You will have an in-depth knowledge of our suppliers, products and services.
- You will understand the varied tasks that are required specific to the supplier and product.
- You will understand how the tasks affect the workflow of the customer order.
- You will follow the required procedures with accuracy and attention to detail.
- You will achieve the SLA’s and KPI’s set by the business.
- You will communicate with all internal and external contacts in a professional manner.
- You will take care and pride in your work.
- You will have a professional and proactive attitude.
- You will understand the business values and expectations.
Do you share our DNA?
We ask how tomorrow can be better than today
We are passionate about solving our customer’s challenges
Our ideas break boundaries
We value different perspectives and encourage dialogue
We take ownership and celebrate together
Title: Fulfilment Colleague – Search Production
Company: Dye & Durham
Location: Cape Town
