Field Service Technician – Durban

KwaZulu Natal, Durban

• Provide technical service and support to customers through regular on-site visits, including repairs and tool calibrations.
• Perform repairs and field service support on industrial power tooling and associated equipment.
• Deliver technical support during breakdowns, both telephonically and on-site when required.
• Conduct calibrations and preventative maintenance in line with laboratory standards and ISO procedures.
• Plan, manage, and carry out the installation and commissioning of equipment at customer premises.
• Maintain accurate records of all service activities, repairs, and calibrations.
• Compile and submit detailed service reports on repairs, breakdowns, and incidents.
• Provide customers with technical advice and feedback on equipment usage and performance.
• Ensure all workshop and field service documentation is completed accurately and kept up to date.
• Work closely with the sales department to support customer requirements and service delivery.
• Program and configure tightening systems and tool controllers.
• Support integration of tools with production line software and digital systems.
• Troubleshoot mechanical, electrical, and software-related issues within connected manufacturing environments.

Job Requirements

• Valid driver’s licence (essential)
• 2 – 4 years minimum working experience.
• Engineering Diploma or Degree in Mechanical or Electrical Engineering or equivalent. (essential)
• Proven experience in a Field Service Technician or similar technical role.

Strong knowledge of:

• Mechanical systems (tools, assembly equipment).
• Electrical components and systems.
• Software and digital systems (tool controllers, production networks).

Experience working with:

• PLCs or tool controllers (essential)
• Industrial power tools and tightening systems.
• Production line integration and automation environments.
• Ability to diagnose and resolve technical issues across mechanical, electrical, and software systems.
• Strong problem-solving and fault-finding skills.
• Good communication and customer-facing skills.
• Ability to work independently and manage time effectively.
• Willingness to travel to client sites as required.