Overview
Digital Marketing Client Success Manager Jobs in Home Based at Pool Builder Marketing Pros
Are You an Absolute Savage at Retaining Clients & Closing Upsells?
We’re Techfektor Media Group — the AI-powered marketing platform behind 560+ pool and outdoor living contractors.
We don’t want another "account coordinator" who sends templated check-in emails and hopes clients don’t cancel. We need someone who owns the relationship, fights for retention, closes upsells without being told, and turns every happy client into a referral machine.
If you’ve ever thought, "I could manage these accounts better than anyone I’ve worked with" — then we want you.
WHAT YOU’LL BE RESPONSIBLE FOR
→ Full Ownership of 50–80 Client Relationships
Agency clients and SaaS clients. You are the face of Techfektor Media Group to every account you touch. Their success is your success. Their churn is your failure.
→ Retention That’s Borderline Obsessive
Spot at-risk accounts before they even think about canceling. Run save calls that actually save accounts. Downgrade before you lose — keep the revenue in the building.
→ Upsells & Cross-Sells That Feel Like Favors
Identify what clients need and close it naturally. You see the gap in what they have vs. what they need, and you bridge it without being pushy.
→ Demo Closing
Run demos using our sales script and deck. Close new subscribers. Handle post-demo follow-up. Convert churning agency clients into SaaS subscribers. Target: 30%+ close rate.
→ Referral Pipeline That Feeds Itself
Every happy client should produce referrals. You ask. You follow up. You close them. This isn’t optional — it’s a core KPI.
→ Proactive Client Communication
Monthly check-ins, quarterly business reviews, KPI monitoring (CPL, lead volume, appointment rate, ROI). You catch problems before clients bring them to you.
→ Coordination Across Teams
Work with media buyers, ISA team, and tech/ops. You don’t do their job — you make sure their work lands correctly for your clients.
CORE VALUES — THE NON-NEGOTIABLES
At Techfektor Media Group, we don’t tolerate mediocrity. Our core values define everything we do:
- Accountability — Own your results. No excuses. No passing the buck. If a client churns, you own it. If an upsell closes, you own that too.
- Trust — We move fast and need self-starters who make the right decisions without waiting for permission.
- Customer First — Every decision should help our clients win. Period.
- Positive Energy — No negativity, no complaining. We solve problems, not dwell on them.
- Growth — We push ourselves harder every single day. Stagnation is not an option.
- Commitment — We’re committed to winning, being the best, and always improving.
THIS ROLE IS NOT FOR YOU IF…
❌ You need constant hand-holding or micromanagement.
❌ You think "account management" means sending a monthly report and hoping for the best.
❌ You’re uncomfortable having hard conversations — enforcing contracts, pushing back on unreasonable requests, delivering bad news directly.
❌ You’ve never sold or upsold anything and don’t want to start.
❌ You don’t know GoHighLevel inside and out.
❌ You can’t manage 30–50+ accounts without dropping balls.
❌ You wait for clients to complain before you act.
WHAT’S IN IT FOR YOU?
Competitive Base + Uncapped Commission — Performance-based comp. The smarter you work, the more you earn. Details shared with qualified candidates.
Work With a No-Excuses, No-BS Team — We’re all self-starters who move fast and expect the same from you.
Work Directly With the CEO — You’ll learn how to think like an owner, not just a manager.
Career Growth — Crush it and you’ll lead the entire client success team as we scale past $3.5M+ annual revenue. This is a leadership track, not a dead-end seat.
Remote, Global, Fast-Paced — No office politics. No micromanagement. Just high expectations, daily accountability, and real results.
Two Revenue Lines = Double the Opportunity — You’re not stuck in one lane. Agency management, SaaS sales, upsells, referrals — you have multiple ways to earn and grow.
IDEAL CANDIDATE PROFILE
- Extreme Self-Awareness — You know your strengths, weaknesses, and are always improving.
- Deep GHL Knowledge — You’ve built workflows, managed sub-accounts, run pipelines, and pulled reports in GoHighLevel. This isn’t your first time.
- SaaS Sales Experience — You’ve sold or upsold SaaS products. You understand MRR, churn, LTV, and why retention is the game.
- Home Services Industry Knowledge — You’ve worked with contractors, local service businesses, or high-ticket industries. You know how they think.
- Ownership Mindset — You own your wins and losses and never make excuses. If a client is unhappy, you fix it before escalating.
- Obsessed With Follow-Up — You’re ruthless about following up. Nothing falls through the cracks. Your CRM is clean. Your pipeline is current.
- Direct & Effective Communication — No fluff, no sugarcoating — just straight to solutions. You communicate in Slack like a professional, not a novelist.
REQUIREMENTS (NO EXCEPTIONS)
✅ 3+ years managing client accounts in a digital marketing agency or SaaS environment.
✅ Hands-on GoHighLevel experience — sub-accounts, workflows, pipelines, Conversation AI, reporting. Non-negotiable.
✅ Experience selling or upselling SaaS products. You’ve closed deals, not just managed accounts someone else sold.
✅ Understanding of Facebook Ads, Google Ads, SEO, and lead generation for local service businesses. You don’t run the ads — but you need to speak the language and read the data.
✅ Excellent written + verbal English communication.
✅ Comfortable working US business hours (or significant overlap — you’ll be on calls with US-based contractors).
✅ Self-managing and KPI-driven — if you need hand-holding, this is NOT for you.
STRONG PREFERENCE FOR
⭐ Experience in the contracting, pool builder, hardscape, or outdoor living niche.
⭐ NEPQ or consultative sales methodology experience.
⭐ Familiarity with AI tools — Conversation AI, Voice AI, chatbots.
⭐ Experience with Monday.com, Slack, Stripe, n8n.
⭐ Bilingual (English + Spanish).
⭐ Track record of keeping churn below 5%.
HOW TO APPLY (ONLY IF YOU’RE THE BEST OF THE BEST)
Apply here → https://forms.fillout.com/t/8A1YKZkjvQus
We review every application personally. If you’re a fit, you’ll hear from us within 5 business days. If not, you won’t — we don’t waste anyone’s time.
Job Type: Full-time
Application Question(s):
- Have you worked at a digital marketing/advertising agency for at least 5 years? (If not, please do not proceed)
- How many years of experience do you have as an account manager at an advertising/marketing agency?
Experience:
- client success: 5 years (Required)
Work Location: Remote
Title: Digital Marketing Client Success Manager
Company: Pool Builder Marketing Pros
Location: Home Based
