Dealer Network Administrator

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview

To pro-actively provide operational & systems support to the DTSA and its Network Partners in order to maximise administrative efficiencies and customer satisfaction in compliance to the Company’s Integrity, Anti Bribery Codes, Conflict of Interest Policy, Safety, Health, Environment, Risk and Quality requirements and to perform delegated SHERQ tasks and duties & to inform superior about deviations.

Key Duties and Responsibilities:

Dealer Communication

• Prepare and distribute all Dealer & General Distributor Letters, Dealer Network Company Notices, and Franchise Letters.
• Maintain a complete register of all outgoing and incoming dealer communications.
• Ensure accuracy, consistency, and timely delivery of all communications .

Dealer Network Legal Contracts

• Maintain a comprehensive database of all agreements, including but not limited to DTAG, Dealer, GD, ASP, and TruckStore contracts.
• Ensure electronic and hard‑copy files are well-organized, controlled, and easily accessible.
• Provide the Legal & Compliance team with required information for contract updates.
• Supply Lines of Business (LOB), Dealers, and General Distributors (GDs) with contract copies upon request.

Administration of Databases

• Maintain accurate and up‑to‑date information in the GSSN database system.
• Continuously monitor data accuracy and flag discrepancies for correction.
• Maintain the Dealer Blueprint as well as Dealer and GD profiles.
• Process and implement updates promptly upon receiving changes from Dealers and General Distributors.

Meeting Administration

• Coordinate meetings including Network SteerCo, Dealer Performance Review Meetings, Network Divisional Meetings, Network Strategy, NDF, Dealer & GD 1‑on‑1 Meetings, and staff engagements.
• Manage meeting logistics: scheduling, room preparation, visitor registration, catering, and setup.
• Prepare agendas, presentations, meeting packs, and supporting documentation.
• Take minutes, track attendance, and follow up on all assigned action items.
• Communicate invitations, confirmations, and roadmaps within agreed timelines.
• Communication to NDF.

Purchase Order Creation and Tracking

• Engage suppliers for quotes and create purchase orders on SAP for approval.
• Track open purchase orders weekly and follow up on outstanding invoices.
• Submit invoices and statements to Accounts for processing.
• Support onboarding and registration of new suppliers.

Fleet Workshop Accreditation

• Administer new fleet workshop accreditation applications and re‑accreditation processes.
• Ensure all required documentation is submitted accurately and within deadlines.
• Coordinate approval and sign‑off with Brand Service Manager.
• Maintain the Accreditations Database and ensure all records are updated.
• Confirm with DTSA Accounts that fleetowner’s diagnostic accounts are up to date before re-accreditation.

Ad Hoc

• Support the Dealer Network Manager with various Network Development projects, including but not limited to: Maintain the implementation tracker for all open Dealer Network items.
• Coach and train Dealer Network YES students.