Overview
Customer Support Specialist Jobs in Home Based at Quanteq Solutions
About us:
Quanteq Solutions is known as a renowned BPO possessing good experience in the industry by offering a quality-focused Inbound and Outbound solution, providing exceptional services and unparalleled customer satisfaction. As part of our dedication to delivering excellence, we are seeking a skilled Customer Service Specialist to join our dynamic team.
Responsibilities
1. Address customer inquiries related to dispatch status, deliveries, payments, and service-related concerns. Maintain high levels of customer satisfaction by ensuring timely issue resolution.
2. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns.
3. Implement and adhere to company policies and procedures related to dispatch operations. Investigate and resolve payment discrepancies, failed transactions, refund requests, and billing concerns.
4. Ability to take right decision on the spot to resolve customer disputes. Coordinate with finance and operations teams to ensure timely resolution of payment issues.
5. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions.
6. Work closely with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner.
7. Analyze customer dispute data to identify trends, recurring issues, and opportunities for process improvement.
Skills
1. Excellent verbal and written communication in English
2. Good decision maker
3. 1-3 years’ experience in Customer support experience
4. Ability to work in Australian Shifts
5. Ability to work for 6 days and 9 hours in a day
6. Experience in B2C Customer Service
Benefits:
1. Great opportunity to grow
2. Good environment and supportive team
Job Type: Full-time
Offered Salary – 8000 to 10000 rands per month
Pay: R8 000,00 – R10 000,00 per month
Application Question(s):
- What is your current in-hand salary? (Mandatory to provide the Answer)
- Do you have your own Laptop/Desktop along with WFH setup? (Mandatory to provide the Answer)
- What is your notice period in days? (Mandatory to provide the Answer)
- Are you comfortable with Australian Shift? (Mandatory to provide the Answer)
- Are you comfortable with 6 days working? (Mandatory to provide the Answer)
- How many years of voice customer support and handling payment issues experience do you have? (Mandatory to provide the Answer)
- What is your Age? (Mandatory to provide the Answer)
- What is your Current location? please mention city name. (Mandatory to provide the Answer)
- Attach a link of your 1 minute voice recorded introduction.
Work Location: Remote
Title: Customer Support Specialist
Company: Quanteq Solutions
Location: Home Based
