Junior IT Support Technician

Overview

Junior IT Support Technician Jobs in Germiston at MIT Autoparts

MIT is looking for a Junior IT Support Technician to join our IT Support & Infrastructure team. This is an entry-level technical role focused on first-line support, system checks, and hands-on exposure to enterprise IT environments, with potential development pathways into more advanced technical roles.

What this role is about

You’ll provide first-line IT support across our office, warehouse, and dispatch environments. Your focus will be on resolving standard user issues, performing routine system checks, supporting IT assets, and escalating risks correctly — all within defined procedures and under guidance from senior team members.

This role is ideal for someone who:

• has a foundation in IT
• enjoys solving problems methodically
• understands the importance of security, process, and escalation
• wants to grow into a stronger technical role over time

Key Responsibilities

• Provide reliable Level 1 helpdesk support and resolve standard user issues
• Perform daily and weekly operational IT checks and log findings accurately
• Support desktop, device, and Windows 10/11 environments using standard builds
• Assist with user access management (Active Directory / Entra ID / Microsoft 365)
• Support basic network and infrastructure tasks under supervision
• Assist with IT asset deployment, tracking, and inventory updates
• Support backup, security, and system monitoring activities
• Follow SOPs, maintain documentation, and escalate issues appropriately

What you need to know (foundational knowledge)

• IT support principles, ticket logging, SLAs, and escalation
• End-user computing environments and how IT supports business operations
• Basic IT security concepts (access control, MFA, endpoint protection)
• Basic networking concepts (connectivity, IP addressing, Wi‑Fi)
• IT asset lifecycle concepts and documentation discipline
• The importance of confidentiality, data protection, and process compliance

Technical Skills (you don’t need to be an expert yet)

• Logging, tracking, and resolving Level 1 IT support tickets
• Installing and configuring Windows 10 / 11 workstations
• Troubleshooting basic hardware, software, and peripheral issues
• Creating and managing user accounts under approved processes
• Supporting Microsoft 365 user services (mailboxes, licences, distribution lists)
• Monitoring dashboards and escalating alerts with clear diagnostics
• Assisting with backups and restores under guidance

Behavioural Skills we value

• High attention to detail
• Willingness to follow SOPs and security rules
• Good judgment — especially knowing when to escalate
• Professional communication with users and colleagues
• Ability to work calmly under pressure
• Openness to learning and coaching
• Reliability and accountability

Minimum Requirements

Mandatory

• FET Certificate: Information Technology / End User Computing (NQF 4)
• or
• National Certificate: Information Technology / End User Computing (NQF 4)

Advantageous (not required)

• CompTIA ITF+ / A+ / Network+
• Microsoft Azure Fundamentals (AZ‑900)
• Microsoft 365 Fundamentals (MS‑900)
• Entry-level security exposure (e.g. Sophos fundamentals)

Why join MIT?

• Potential career progression into mid-level and specialist IT roles
• Exposure to real infrastructure environments, not just call logging
• Technical mentorship and structured escalation paths
• Stable organisation with operational scale

Ability to commute/relocate:

• Germiston, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

• Certificate (Required)

Experience:

• Helpdesk Support: 1 year (Required)
• Windows 10/11 Support: 1 year (Required)
• User Access (Active Directory / Entra ID / MS365): 1 year (Required)
• Operational IT checks: 1 year (Required)

Language:

• English (Required)

License/Certification:

• CompTIA ITF+ / A+ / Network+ (Preferred)
• Microsoft Azure Fundamentals (AZ-900) (Preferred)
• Microsoft 365 Fundamentals (MS-900) (Preferred)
• Sophos Fundamentals (Preferred)

Work Location: In person

Title: Junior IT Support Technician

Company: MIT Autoparts

Location: Germiston