Overview
Customer Solutions Support Agent Jobs in Johannesburg at Amrod
BASIC INFORMATION
Department: Customer Care
Vacancies: 1
Location: Johannesburg
CONTACT INFORMATION
DATES
Date Circulated: 05 May 2026
Closing Date: 08 May 2026
MINIMUM SKILLS AND KNOWLEDGE REQUIRED
- Grade 12 or Equivalent
- Certificate in Business Administration or related (advantageous)
- A minimum of 1 year experience in Administration and Customer Service
- Proficiency in Microsoft Office and CRM systems
BEHAVIOURAL DIMENSIONS REQUIRED
- Process-driven and structured
- Problem-solving
- Customer service
- Verbal and written communication skills
- Attention to detail with a high level of accuracy
- Good time management and task focus
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA
- Handle and resolve simple queries within defined categories
- Capture and update cases in Dynamics accurately
- Maintain accurate and complete records to support data analysis and reporting
- Ensure all cases are regularly updated and reflect accurate, relevant information in internal platform
- Maintain the dashboard consistently and follow up according to the prescribed SOP timelines
- Adhere to all SOPs, ensuring consistency and quality in case handling
- Submit any required reports or feedback accurately and on time
ADDITIONAL INFORMATION
Title: Customer Solutions Support Agent
Company: Amrod
Location: Johannesburg
