Overview
Customer Service & Client Support Specialist (CMS) Jobs in Home Based at MassMarket AI
Role Overview:
We are seeking a reliable and professional team member to support our clients through excellent customer service, assist funding-related inquiries, and confidently handle client communications via Zoom.
Key Responsibilities:
Provide customer service support to clients via chat, email, and calls
Assist funding clients with inquiries, updates, and basic process guidance
Conduct and manage Zoom calls professionally with clients
Maintain clear and organized client communication records
Ensure a positive client experience at all touchpoints
Requirements:
Strong English communication skills (verbal and written)
Comfortable and confident in Zoom/video calls
Experience in customer service or client-facing roles
Professional demeanor and good problem-solving skills
Ability to multitask and stay organized
Nice to Have:
Experience with funding/financial services support
Familiarity with CRM tools
Previous remote work experience
Work Location: Remote
Title: Customer Service & Client Support Specialist (CMS)
Company: MassMarket AI
Location: Home Based
