Customer Account Executive / Customer Success (Recruitment Software)

Customer Account Executive (Recruitment Software) – Customer Success Team

Drive recruitment success at hireful.

Hireful are a UK SME whose core product provides recruitment technology (Applicant Tracking System – ATS) to in‑house recruitment teams. Through our software and brilliant people, we help our clients hire better by giving them the tools, guidance and support they need for a great experience.

Location: South African – Homebased
Working Hours: Full time, Monday–Friday – Working UK hours 9.00am – 5.30pm (Friday UK 5.00pm finish)
Salary: ZAR: Competitive
Benefits: 23 days holiday (+ bank hols, rising every year up to 28, with the option to buy more), pension, private healthcare and a half day holiday on your birthday

Contract: Fixed Term Contract – This is a 12 month maternity cover role

Start Date: Ideally we would look for someone to start with us in May – but no later then the end of May.

What you’ll be doing

As a Customer Account Executive, you’ll be a key part of our customer success team, helping clients get the most out of our ATS and delivering hands-on recruitment support. Your role will have two main focuses:

Recruitment administrative support

• Set up and schedule clients’ open roles, ready to be advertised across leading job boards and platforms.
• Review campaign performance and provide data-driven recommendations.
• Share ideas on how we can improve processes and services using automation and AI.

Training & guidance for our ATS customers

• Deliver proactive training sessions to help customers get the best out of our Applicant Tracking System.
• Onboard new customers, helping them understand features, smarter ways of working, and how to leverage technology.
• Join client meetings to review feature adoption and offer practical insights.

Your impact – in this role, you’ll make a real difference by:

• Increasing adoption of key ATS features.
• Improving customer satisfaction and ROI.
• Spotting opportunities that support revenue growth.
• Helping shape future product development with customer feedback.

What you’ll need to succeed

• Strong customer service and administration experience, ideally in a tech-led environment (CRM, AI, automation, SaaS etc.).
• Ability to learn new systems quickly – full training provided.
• An analytical mindset and confidence interpreting data.
• Great communication skills, especially when training others.
• Proactive problem‑solving approach and genuine customer focus.
• Familiarity with CRM platforms, job posting tools, helpdesk ticketing systems or project management software (highly desirable).
• Experience in a SaaS Customer Success Team would be highly desirable.

Location

This is a fully remote role for candidates based in South Africa. Applicants must have the legal right to live and work in South Africa.

Join our mission

At hireful, we’re on a mission to make recruitment simpler, fairer and more effective for everyday organisations. If you’re looking for a role where you can make an impact, grow your skills and be part of a friendly, tech-forward team, we’d love to hear from you.

Apply now, it only takes a couple of minutes and we feedback to all candidates within 2-3 working days.

Before you go…

We believe in the power of diversity here at hireful. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves and how we are also helping other organisations to build more inclusive recruitment strategies.