Overview
Collections Digital Communications Manager Jobs in Randburg at Metropolitan Revenue Collections
JOB PURPOSE
- The Digital Communications Manager is responsible for the strategy, execution, and optimisation of all digital communications supporting collection outcomes. This role ensures that SMS, email, and other approved channels are used effectively, cost-efficiently, and compliantly, minimising financial loss from failed, undelivered, or redundant communications.
- The role includes hands-on execution of campaigns where automation is not yet
QUALIFICATIONS & EXPERIENCE REQUIRED
- Matric with relevant tertiary qualification in Digital Communications, Business Management, or related field.
- Minimum 10 years’ experience in collections with at least 5 years’ experience in digital campaign management in a collections or financial services environment.
- Solid experience managing SMS, email, and automated digital communication platforms.
- Demonstrated experience in performance monitoring, ROI optimisation, and cost management
- Experience working with collections CRM systems and data segmentation
- At least 2+ years’ MS Office Suite working experience with advanced level in MS Excel.
- Understanding of debt collection regulations and compliance requirements including the Debt Collection Act (DCA), National Credit Act (NCA), and Protectional of Personal Information Act (POPIA).
KEY RESPONSIBILITIES
- Develop and execute digital collections communication strategies across SMS, email, and other approved channels.
- Manage and optimise digital campaigns to maximise customer engagement, collections performance, and return on investment.
- Monitor campaign execution, delivery, and performance, ensuring accurate targeting and cost-effective communication.
- Analyse campaign results and provide insights and recommendations to improve collections outcomes.
- Ensure compliance with regulatory requirements, company policies, and governance standards.
COMPETENCIES & SKILLS REQUIRED
- Strong analytical, reporting, and problem-solving skills.
- Excellent communication and stakeholder management skills
- High attention to detail and accuracy
- Strong business and financial acumen
- Strong organisational, planning and time management skills
- Strong data-driven decision-making and performance optimisation capability.
NB: If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Job Type: Full-time
Application Question(s):
- What is your current/most recent remuneration package
Experience:
- managing SMS and email on a collections system: 5 years (Required)
- digital campaign management in collections : 5 years (Required)
Work Location: In person
Title: Collections Digital Communications Manager
Company: Metropolitan Revenue Collections
Location: Randburg
