Overview
Client Liaison Jobs in Benoni at Ink Digital
Client liaison
We are seeking an energetic, professional, and client-focused individual to join our team as a Client Relationship Coordinator. This role is ideal for someone who thrives on building strong relationships, delivering exceptional customer experiences, and ensuring clients receive outstanding support throughout their journey with our company.
The successful candidate will act as a key link between clients and internal departments, ensuring seamless communication, efficient problem resolution, and long-term client satisfaction.
Key Responsibilities:
- Build and maintain positive relationships with clients through regular communication and ongoing support.
- Act as the main point of contact for client enquiries, providing prompt and professional assistance.
- Understand client needs and work closely with internal teams to ensure expectations are met and exceeded.
- Coordinate client requests and follow up on outstanding matters to ensure timely resolution.
- Assist with the onboarding of new clients and ensure a smooth transition into our services.
- Maintain accurate client records and account information within company systems.
- Monitor client satisfaction and proactively address concerns before they escalate.
- Identify opportunities to strengthen client relationships and contribute to account growth.
- Work closely with the sales and operations teams to deliver an exceptional customer experience.
- Prepare reports, updates, and feedback for management when required.
Minimum Requirements:
- Previous experience in a client service, customer relations, account management, or similar role (minimum 1 year preferred).
- Excellent verbal and written communication skills.
- Strong relationship-building and interpersonal abilities.
- Professional, well-presented, and customer-focused approach.
- Excellent organizational and administrative skills.
- Ability to manage multiple tasks and prioritize workload effectively.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently while contributing positively to a team environment.
Working Hours:
Monday – Friday
08:00 – 17:00
Employment Type:
Permanent Full-Time Position
Remuneration:
Salary Range: R6,000 – R14,000 per month
Salary will be based on experience, skills, and overall suitability for the role.
Pay: R6 000,00 – R14 000,00 per month
Language:
- Afrikaans (Required)
- English (Required)
License/Certification:
- Drivers license (Required)
Work Location: In person
Title: Client Liaison
Company: Ink Digital
Location: Benoni
