Catering Supervisor

About Us

We are recruiting a Catering Supervisor to join our team. In this role you will be expected to assist the management team in the day to day operation of the business whilst helping deliver sales and profit targets. To motivate the team to an excellent level of customer care, ensure catering standards, policies and procedures are being adhered to at all times.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Supervise the day-to-day catering operations and service delivery. Lead, motivate, and develop catering staff to achieve high performance and service excellence. Ensure food is prepared, presented, and served according to company and client standards. Monitor and maintain food safety, hygiene, health, and safety standards. Assist with stock control, ordering, receiving, and inventory management. Conduct regular quality checks to ensure compliance with operational procedures. Support scheduling and allocation of staff to ensure adequate coverage. Build and maintain positive relationships with clients and customers. Handle customer queries, feedback, and complaints professionally and efficiently. Assist with the implementation of cost-control measures and waste management initiatives. Ensure all company policies, procedures, and statutory regulations are adhered to.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a commitment to service excellence.
• Strong organisational and planning skills.
• Problem-solving and decision-making abilities.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and quality-focused mindset.
• Strong administrative and reporting skills.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. Possess excellent basic math skills and have the ability to operate a cash register or POS system.

Qualifications

• Grade 12 (Matric).
• Relevant qualification in Catering Management, Hospitality, Food Service Management, or a related field will be advantageous.
• Minimum 2–3 years’ experience in a supervisory role within a catering, hospitality, or food service environment.
• Knowledge of food safety, hygiene, and health and safety regulations.
• Experience in staff supervision and customer service.
• Computer literacy, including Microsoft Office applications.
• Ability to work flexible hours, including weekends and public holidays when required.