Overview
B2B and/or B2C Online Account Manager Jobs in Parow at Creative Housewares
POSITION 1 OF 2: B2B MANAGER (Retail & Wholesale Specialist)
Role Purpose
To strategically grow and manage wholesale and online retail accounts while protecting margin, strengthening relationships, and expanding range penetration.
Core Focus
Retail growth, relationship management, range expansion, bulk volume sales.
Expanded Responsibilities
1. Key Account Management
- Serve as primary contact for retail buyers.
- Conduct quarterly business reviews.
- Present range expansion proposals.
- Maintain preferred supplier status.
2. Commercial Strategy
- Drive bulk buy-ins.
- Secure premium placement during campaigns.
- Develop 12-month promotional calendars.
3. Revenue Expansion
- Identify new SKU opportunities.
- Secure listing approval for new products.
- Monitor category trends and gaps.
4. Margin Protection
- Pricing agreements.
- Flag marketplace pricing risks.
- Coordinate with B2C manager before major price drops.
5. Forecasting & Planning
- Provide 3-month rolling forecast.
- Align supply chain with retail event demand.
- Track sell-through performance.
6. Performance Analysis
- Conduct post-promotion reviews.
- Analyse PO growth trends.
- Monitor rebate structures and incentive targets.
KPIs:
1. Revenue
- Wholesale Revenue Growth %
- Average PO Value Growth
- Account Growth Rate per Retailer
2. Commercial
- New SKU Listings per Quarter
- Promotional Participation Rate
- Listing Penetration %
3. Operational
- Forecast Accuracy %
- Retailer Scorecard Compliance %
- On-Time Order Fulfilment %
4. Relationship
- Buyer Satisfaction Score
- Escalation Frequency
POSITION 2 OF 2: B2C MARKETPLACE MANAGER (Platform Specialist)
Role Purpose
To maximise direct-to-consumer marketplace sales through performance optimisation, pricing strategy, advertising ROI, and brand presence.
Core Focus
Conversion optimisation, advertising efficiency, marketplace visibility.
Expanded Responsibilities
1. Storefront Ownership
- Manage Amazon Seller Central, Takealot Marketplace, etc.
- Maintain listing accuracy and compliance.
- Ensure all SKUs are optimised.
2. Performance Marketing
- Manage PPC budgets.
- Maintain target ACOS (Advertising Cost of Sales).
- Adjust bids daily/weekly.
- Optimise campaign structures.
3. Pricing Strategy
- Implement dynamic pricing.
- Respect retailer floor pricing.
- Monitor buy-box control.
4. Conversion Optimisation
- Oversee A+ content creation.
- Improve product imagery.
- Test titles and bullet points.
- Monitor click-through rates.
5. Reputation & Reviews
- Drive review generation campaigns.
- Respond to customer reviews.
- Monitor seller rating.
- Reduce negative feedback ratio.
6. Inventory Management
- Monitor days of supply.
- Avoid stockouts.
- Prevent overstock penalties.
- Coordinate replenishment.
7. Competitive Intelligence
- Track competitor pricing.
- Identify new product trends.
- Report market insights to Sales Manager.
KPIs:
1. Sales
- Marketplace Revenue Growth %
- Sales per SKU Growth
- Revenue Contribution %
2. Performance
- Conversion Rate %
- Click-Through Rate %
- ACOS % (Advertising Cost of Sales).
- ROAS % (Return on Ad Spend)
3. Brand
- Average Product Rating
- Review Growth Rate
- Seller Rating %
4. Operational
- Stockout %
- Days of Supply Accuracy
- Return Rate %
Pay: R15 000,00 – R30 000,00 per month
Application Question(s):
- Scenario: We manage high-volume B2B/B2C online sales across multiple retail platforms. We often need to scrape large competitor pricing datasets, map them to our internal SKU databases, and build achievement-to-budget dashboards for management.
Walk us through the most complex Excel model you have built. Specifically, how do you handle large data lookups, multi-variable logic, or dynamic reporting (e.g., pivot tables, advanced formulas)?
If you need to automate repetitive tasks—such as extracting daily data from retail sites or cleaning messy catalog files—what tools or languages (e.g., Python, VBA) have you used? Please describe a specific workflow you built to save time or improve data accuracy.
Education:
- Diploma (Required)
Language:
- English (Required)
License/Certification:
- Drivers license (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Title: B2B and/or B2C Online Account Manager
Company: Creative Housewares
Location: Parow
