2nd Line Technical Support Specialist

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

Mandatory

• Experience working within a software or technical support setting.
• Solid understanding of Microsoft Windows operating systems and basic networking principles.
• Working knowledge of hosted environments (Azure/AWS) and Microsoft SQL administration fundamentals.
• Ability to diagnose and troubleshoot software, system, and integration issues using established procedures and diagnostic tools.
• Proficiency in Microsoft Office, particularly Outlook, Excel, Word.
• Ability to accurately document cases, actions, and follow-ups within the support CRM.
• Experience with Microsoft SQL scripting.
• Basic knowledge of batch scripting or PowerShell.
• Understanding of legal trust accounting systems

(advantageous).

• Entry-level technical certifications (e.g., CompTIA, Microsoft Fundamentals, AWS Cloud Practitioner) beneficial but not required. Behavioural & Soft Skills
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Excellent listening skills and a customer-first mindset.
• High attention to detail, strong organisational skills, and the ability to multi-task effectively.
• Demonstrates ownership, accountability, and a willingness to collaborate within a team environment.
• Ability to work under pressure while maintaining professionalism and service quality.

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Please note, if this role is based in South Africa, all applicants must have the legal right to live and work in South Africa. Proof will be required during the recruitment process

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer’s challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.