Zestlife Business Development Coordinator

We’re on the lookout for a driven and detail-oriented Business Development Coordinator to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about turning data into actionable insights that drive business growth.
You’ll play a key role in coordinating campaigns, monitoring performance, and collaborating across teams to optimise lead generation and conversion. If you enjoy working with stakeholders, analysing performance trends, and making a real impact on business outcomes, we’d love to hear from you.

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The Business Development Coordinator is responsible for supporting and optimising call centre sales performance by coordinating campaigns, monitoring lead generation and conversion, and providing data-driven insights. The role ensures effective collaboration between operational, technical, and management teams to enhance campaign execution, improve efficiency, and drive sustainable business growth.

Matric (Grade 12) or equivalent
Previous experience in business development, sales, or call centre environments
Experience working with CRM systems
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Strong communication and organisational skills
Ability to analyse data and identify trends
Ability to work both independently and within a team
Advantageous:
Exposure to reporting tools such as Power BI

Campaign Performance Monitoring
Continuously monitor call centre campaigns to ensure optimal lead volumes, efficient lead utilisation, and strong conversion rates. Identify trends and recommend improvements where necessary.

Stakeholder Feedback & Performance Management
Provide regular, actionable feedback to both lead providers and call centre agents on performance, highlighting areas of success and opportunities for improvement.

Development & Systems Support
Assist in managing development requirements for the call centre, including:

• Logging tickets with DevOps
• Following up with development teams
• Coordinating between technical teams and call centre operations

Reporting & Insights
Compile, analyse, and interpret call centre performance reports. Present clear insights and recommendations to the Head of New Business on lead performance, campaign effectiveness, and operational efficiency.

Ad Hoc QA Support
Provide Quality Assurance (QA) teams with non-sales call data on an ad hoc basis to support monitoring and compliance initiatives.

Operational Liaison
Act as the key liaison between call centre agents and management, ensuring clear communication, alignment, and timely resolution of queries or operational challenges.

Strong verbal and written communication skills
Strong organisational skills with attention to detail
Ability to analyse reports and generate meaningful insights
Ability to work independently and collaboratively within a team environment
Effective stakeholder engagement and coordination skills