Overview
Xhosa Speaking CS Advisor Jobs in Cape Town, South Africa at Surgo PTY Ltd
Position: Xhosa Speaking CS Advisor – 2026
Our client based in Century City is seeking Xhosa Speaking Customer Service Advisor
.
- Fixed Term Contract 1 May 2026 – 30 April 2027, renewable based on performance
- Office
Location:
Century City, Cape Town – must reside in CPT already
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
- Minimum of 12 months unbroken inbound call centre experience
- Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)
Requirements:
- Fluent in Xhosa (Read, Write, Speak)
- Fluent in English (Read, Write, Speak)
- Proficient in MS Office Suite applications
Key responsibilities may include, but are not limited to:
- Answer call and respond to customer requests
- Provide customers with product and service information
- Identify, research, and resolve customer issues using the in-house operating system
- Assisting irate members and escalate when required to senior agents/team leader
- Ensure own productivity levels are maintained, and quality standards are met at all times
- Performing daily administrative functions and accurately capturing required information to various CRM systems
- Adhere to and support Company policies and practices
- Ensure that cases are reviewed and actioned
- Monitor Average Handling Time in line with standards
- Adhere to work schedule / occupancy and monitoring work flow
- Ensure that SLA is adhered to and cases to be completed in agreed SLA times
- Maintain customer quality according to set standards and business process
- Ensure full compliance to business process, legislation and standard operating processes
Critical Skills/
Competencies:
- Excellent communicator with all levels in an organisation (verbal and written)
- Excellent problem-solving and Accuracy skills
- Self-starter, motivated, takes initiative and can work independently
- Confident in operating in a dynamic environment
- Ability to adapt to different situations as they arise (adaptive thinking)
- Ability to operate in a team environment
- Ability to prioritise deliverable and work load accordingly (good organisational skills)
Salary and working hours:
Office
Location:
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number LRW
88Y7X in subject heading or email body
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email
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Title: Xhosa Speaking CS Advisor
Company: Surgo PTY Ltd
Location: Cape Town, South Africa
Category: