Overview
Workshop Manager; Automatic Division Jobs in Johannesburg, South Africa at Mayfair Gearbox
Position: Workshop Manager (Automatic Division)
Job Purpose
To lead and manage the automatic transmission workshop, ensuring high-quality repairs, efficient operations, and strong team performance while meeting productivity, turnaround time, and customer satisfaction targets.
Key Responsibilities 1. Workshop Operations Management
- Oversee daily workshop activities, ensuring efficient workflow and job allocation
- Monitor turnaround times and ensure jobs are completed within agreed deadlines
- Maintain high standards of workmanship on all automatic gearbox repairs
2. Technical Oversight
- Provide expert guidance on automatic transmission diagnostics, repairs, and rebuilds
- Support technicians with complex fault-finding and technical challenges
- Ensure all repairs meet OEM and company quality standards
3. Team Leadership & Supervision
- Lead, mentor, and manage a team of technicians and workshop staff
- Monitor productivity, attendance, and performance levels
- Conduct training, coaching, and skills development where required
4. Quality Control
- Perform final checks on completed jobs before delivery
- Ensure minimal comebacks and maintain high customer satisfaction
- Implement continuous improvement processes within the workshop
5. Customer & Stakeholder Management
- Liaise with service advisors and customers regarding job progress and technical queries
- Handle escalations and ensure professional resolution of customer concerns
6. Health & Safety Compliance
- Ensure adherence to all health and safety regulations and company policies
- Maintain a clean, organized, and safe workshop environment
7. Stock & Resource Management
- Oversee usage of parts, tools, and equipment
- Work closely with parts department to ensure availability of required components
- Control wastage and manage workshop costs effectively
8. Reporting & Performance Management
- Track and report on workshop KPIs:
- Productivity
- Efficiency
- Comebacks
- Turnaround times
- Provide regular feedback to management
Minimum Requirements
- Proven experience as a Workshop Manager / Foreman in an automatic transmission or automotive workshop
- Strong technical knowledge of automatic gearboxes and diagnostics
- Leadership experience managing a team of technicians
- Ability to work under pressure and meet deadlines
- Excellent problem-solving and communication skills
- Valid driver’s license
Advantageous
- Trade Test (Motor Mechanic / Transmission Specialist)
- Experience in gearbox rebuilds and advanced diagnostics
- Previous experience within a high-volume workshop environment
Key Competencies
- Leadership & team management
- Technical expertise
- Attention to detail
- Customer focus
- Results-driven mindset
Title: Workshop Manager; Automatic Division
Company: Mayfair Gearbox
Location: Johannesburg, South Africa
Category: