Overview
Wellness Assistant Woodlands Jobs in Pretoria, South Africa at Wellness Warehouse
Job Description
Customer Experience
- Be professional
- Approach all customers, greet, smile and offer assistance
- Identify customer needs in order to provide optimal experience
- Takes responsibility for serving the customer and finding solutions to customers’ queries
Apply Selling Skills
- Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
- Offers alternatives to the customer if merchandise is not available
- Achievement of sales and unit targets
- Knows what new lines and promotions have come into the store
Store Disciplines & Productivity
- Opening & closing procedures are followed
- To ensure all merchandising principles are in place at all times and that every item is ticketed
Minimise Shinkage
- Ensure accurate stock counts & checking of product expiry dates
- Cash handling – assist at point of sale and with cash ups
Requirements
- Minimum 1 year Wellness Warehouse experience as a Sales Assistant
- Applicable Wellness Academy Foundation Training & Specialisation Training
- All supplier training
- Fully computer literate
- Very good written and verbal communication skills
- Ability and willingness to work weekends and extended retail hours
- Competency Assessment Achieved
Benefits
- Remuneration based on a ‘cost to company’ model and performance incentives.
- All permanent team members are required to join the company’s provident fund and risk benefit.
- Medical aid options are available.
- Birthday leave
- Team member discounts on in-store and online purchases
- Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
- Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)
Requirements
Customer service excellence Retail sales techniques Product recommendation and upselling Point of Sale (POS) operation Cash handling and payment processing Merchandising and shelf presentation Stock control and inventory management Visual merchandising Meeting sales targets Store housekeeping and cleanliness Receiving and unpacking stock Promotional display setup Knowledge of health and wellness products Understanding of vitamins and supplements Natural health and lifestyle awareness Knowledge of organic and eco-friendly products Basic nutrition awareness Understanding of holistic wellness principles Ability to explain product benefits to customers Excellent communication skills Active listening Customer relationship building Problem-solving and conflict resolution Professional and friendly demeanor Multilingual communication (if applicable) Ability to work with diverse customers Teamwork and collaboration Time management Attention to detail Reliability and punctuality Ability to work under pressure Adaptability and flexibility Initiative and self-motivation
Title: Wellness Assistant Woodlands
Company: Wellness Warehouse
Location: Pretoria, South Africa
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