Overview

Utilities Analyst; Retail Property Management Jobs in Cape Town, South Africa at Surge Staffing Solutions

Position: Utilities Analyst (Retail Property Management)

Job Title:
Utilities Analyst (Retail Property Management)

Location

Job Purpose

The Utilities Analyst is responsible for the analysis, management, and optimisation of utilities consumption and costs across a large, multi-portfolio retail property environment.

The role is highly analytical and data-driven, with responsibility for identifying trends, variances, recoveries, inefficiencies, and cost-saving opportunities. The Utilities Analyst leads and supports two Junior Utilities Analysts, ensuring accurate reporting, reconciliations, and compliance across the portfolio.

Key Responsibilities 1. Utilities Analysis & Reporting

  • Analyse utilities consumption (electricity, water, sewerage, refuse and related services) across a major multi-portfolio retail property environment.

  • Identify trends, anomalies, variances, and inefficiencies in utility usage and billing.

  • Perform detailed cost analysis and recovery assessments.

  • Prepare monthly, quarterly, and ad-hoc analytical reports for management and clients.

  • Provide actionable insights to support budgeting, forecasting, and cost optimisation initiatives.

  • Oversee utilities data for multiple retail properties across the portfolio.

  • Ensure accurate allocation and recovery of utilities costs to tenants.

  • Review and validate utility billings, reconciliations, and recoveries.

  • Monitor municipal tariffs, increases, and regulatory changes impacting utilities costs.

  • Support utility-related audits and compliance requirements.

3. Team Leadership & Oversight

  • Lead, mentor, and manage two Junior Utilities Analysts.

  • Allocate workloads and review outputs for accuracy and completeness.

  • Provide training and guidance to ensure consistent standards and best practices.

  • Ensure team deadlines are met and service levels are maintained across the portfolio.

  • Liaise with internal departments (property management, finance, operations).

  • Engage with municipal bodies and service providers regarding queries and disputes.

  • Support communication with tenants regarding utilities recoveries and queries.

  • Provide analytical support to senior management and portfolio managers.

5. Systems & Process Improvement

  • Maintain and improve utilities tracking, reporting, and analysis processes.

  • Ensure data integrity across utilities systems and spreadsheets.

  • Contribute to the development of dashboards, KPIs, and performance metrics.

  • Identify opportunities to automate, streamline, or enhance utilities reporting.

Qualifications

Experience

  • 3–5 years’ experience in utilities analysis, property management analytics, or a similar analytical role.

  • Experience with in retail or commercial property environments is highly advantageous.

  • Proven experience analysing large data sets across multi-property portfolios.

  • Experience leading or mentoring junior team members is required.

Knowledge Requirements

  • Utilities billing structures and tariffs.

  • Municipal utilities (electricity, water, sewerage, refuse).

  • Cost recovery principles within retail property management.

  • Budgeting, forecasting, and variance analysis.

  • Strong understanding of utilities-related financial controls.

Skills & Competencies

  • Advanced analytical and numerical skills.

  • Strong Excel skills (advanced formulas, pivot tables, data analysis).

  • Ability to interpret and present complex data clearly.

  • Strong problem-solving and critical-thinking ability.

  • Excellent attention to detail and accuracy.

  • Strong organisational and planning skills.

  • Effective written and verbal communication skills.

  • Ability to manage multiple portfolios and deadlines.

  • Leadership and people-management skills.

Behavioural Competencies

  • Strong accountability and ownership mindset.

  • Ability to work under pressure in a deadline-driven environment.

  • Collaborative team leader and mentor.

  • High level of integrity and professionalism.

Work Context

  • Oversight of utilities analysis for a major multi-portfolio retail environment.

  • Direct line management of 2 Junior Utilities Analysts.

  • Strong interaction with finance, property, and operations teams.

Title: Utilities Analyst; Retail Property Management

Company: Surge Staffing Solutions

Location: Cape Town, South Africa

Category:

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.