Overview
Training Specialist Jobs in New Cairo, Cairo, Egypt at Manpower Egypt
Title: Training Specialist
Company: Manpower Egypt
Location: New Cairo, Cairo, Egypt
We are seeking a Training Specialist who will play a role in enhancing the training of the Customer Service Specialists. This position will involve designing and delivering training programs that improve the skills and competencies of our team members.
A Day in the Life of…
Training:
- Deliver training on essential skills and knowledge required for customer-facing roles, ensuring all team members meet minimum competency standards. Conduct impersonation activities to help employees develop interpersonal skills, including negotiation, teamwork, and conflict management.
- Proactively identify personal performance and knowledge gaps and take ownership of a development plan to address these areas. Engage in ongoing learning to stay updated with new knowledge and skills relevant to the role.
- Skillfully manage challenging conversations and objections, providing valuable solutions to Customer Service Specialists and Team Leaders. Utilize learned techniques such as objection handling, active listening, and open questioning.
- Act as an ambassador for the client brand, possessing specialized knowledge of its products, services, and sustainability commitments. Continuously enhance personal expertise in coffee, related products and processes.
- Work closely with Team Leaders and Managers to promote on-the-job training initiatives, particularly in handling difficult customer cases. Organize training courses to prepare employees for career advancement opportunities.
What Will Make You Successful
- Bachelor Degree in any related field
- 1-2 years of experience as a Customer Service Trainer or similar role
- Certifications in methodologies (Six Sigma, Lean, PDCA, etc.) is an asset
- Premium brands expertise is an Asset
- Analytics skills & clear communication skills (including telephone, written label)
- Coaching training and/or previous experience
- Dominion of Microsoft Office (Outlook, PowerPoint, Excel…)
- Fluent in English
- Strong work ethic and respectfulness required
- Labor legislation knowledge is required