Training Coordinator

Role Purpose

The Training Coordinator is responsible for the end-to-end coordination, administration, and operational execution of all training initiatives across Retail Stores, the Retail Academy, and selected Head Office–led training programmes in partnership with the Group Head Office in France. This role ensures that training activities are well planned, aligned to business priorities, consistently delivered, accurately tracked, and professionally communicated, enabling the business to build strong retail capability and leadership across all levels.

Key Responsibilities

• Coordinate and manage all store-based training programmes (technical, commercial, leadership, service, and compliance) in alignment with operational needs.

• Collaborate with Store Managers, HR, and regional teams to plan and execute training calendars with minimal disruption to operations.

• Oversee end-to-end training logistics, including scheduling, venues, facilitators, materials, and attendance tracking.

• Support the planning and delivery of Retail Academy programmes, ensuring smooth coordination of participants, facilitators, and learning resources.

• Maintain accurate training records, including learner progress, certifications, assessments, and compliance requirements.

• Act as the key liaison between Retail Academy, stores, Head Office (France), and external training partners.

• Coordinate international and Head Office-led training initiatives, ensuring alignment with global standards and local business needs.

• Track and report on training metrics, including participation, completion rates, costs, and overall impact.

• Prepare regular training reports for management and Group stakeholders.

• Manage training administration, including budgets, supplier coordination, and audit-ready documentation.

• Build and maintain strong relationships with external service providers and relevant regulatory bodies.

• Serve as the central communication hub for all training-related matters, supporting clear, consistent messaging and change initiatives.

• Promote a culture of continuous learning and development across the organisation.

Qualification and Experience

• Diploma or Degree in HR, Training & Development, Education, Business Administration, or related field

• 3–5 years’ experience in training coordination, L&D administration, or an HR role

• Experience supporting large retail teams or multi-location operations

• Exposure to international or group-level training coordination is an advantage