Training and Development Specialist Jobs in 6th of October, Al Jizah, Egypt at Daftra – دفترة

Title: Training and Development Specialist

Company: Daftra – دفترة

Location: 6th of October, Al Jizah, Egypt

About Us

Daftra – دفترة is a leading cloud-based SaaS provider supporting more than 50 business sectors across the Arab region. Our platform delivers secure, scalable, and fully customizable enterprise management solutions with a 99.9% uptime guarantee, accessible anytime, anywhere, across multiple devices.
At Daftra, we simplify business operations by empowering organizations with flexible systems that grow with their needs backed by strong engineering, product excellence, and customer-centric innovation.

Objective of the Position:

Develop and deliver effective Sales and Product Knowledge (PK) training programs that enhance the capabilities of Sales and Technical Support teams. The role is responsible for identifying training needs, improving employee performance, and ensuring continuous learning to support business growth, product expertise, and customer satisfaction.

Duties & Responsibilities

Training Delivery & Content

Align with the HR team on training timelines and new-batch scheduling.
Deliver Product Knowledge training on Daftra (Accounting & ERP) to new hires.
Run refresher sessions and internal tools training for existing agents.
Create and update training materials (decks, docs, micro-learning) in line with new feature releases.
Design and continuously improve training activities to keep the learning environment engaging and effective.
Implement blended learning techniques — presentations, simulations, role-plays, and micro-learning.

Assessment & Reporting

Track trainee progress through weekly quizzes and direct in-session questioning.
Build action plans for outlier trainees to improve their learning curve.
Administer final assessments for new employees and support the certification process with Quality.
Report daily trainee attendance to Operations and HR.
Maintain training reports and trainee records in the training database.

Floor Connection & Cross-Functional Work

Spend 2–4 hours monthly logged into live Technical Support operations to stay current on real floor conditions.
Contribute to calibration meetings with Operations leaders and the Quality team.
Communicate new product/process updates to Operations through the agreed channels.
Feed back system bugs, improvement ideas, and workflow recommendations observed during training and floor time.
Conduct learning needs assessments with department heads and the T&D Lead.

Broader Development Support

Contribute to career-development initiatives — soft skills, sales training, and competency-building sessions — as directed by the T&D Lead.

Required Qualifications

3–5 years of experience as a Trainer/Facilitator in a product knowledge, SaaS, or technical/customer support environment (BPO-style operations strongly preferred).
Experience designing and delivering hybrid (in-person + virtual) learning.
Solid business process knowledge — able to translate product/process changes into training content.
Instructional design skills — able to independently build training materials, not just deliver them.
Working knowledge of a Learning Management System (LMS).
Strong Microsoft Office / Google Workspace skills.
Comfortable using AI tools for learning (ChatGPT, Claude, Gemini, etc.) to build and refine content.
Fluent in Arabic and English, with the ability to deliver training confidently in both.
Strong presentation, classroom management, and mentoring skills.
Active listening, clear communication, and constructive feedback delivery.
High professionalism and a track record of driving learner engagement.

Work Model:

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