Overview
Trainee Call Centre Agent Jobs in Cape Town, South Africa at Old Mutual
Description
/ Key Performance Areas
Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.
As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.
What do we need from you?
6-12 months outbound call centre sales/retails sales experience
Previous financial services experience desirable
Excellent communication skills (written and verbal)
Personal Qualities
Target and Results Driven
What we can do for you!
Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance.
The Group provides many opportunities for growth and development.
Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
So what now ?
If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now!
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented Communicates Effectively Customer Focus Decision Quality Demonstrates Self-Awareness Ensures Accountability Instills Trust Interpersonal Savvy
Education
NQF Level 3 & NQF Level 2 – Below school leaving
Closing Date
02 September 2026 , 23:59
Title: Trainee Call Centre Agent
Company: Old Mutual
Location: Cape Town, South Africa
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