Overview
Test Center Administrator Jobs in Egypt at Amideast
Title: Test Center Administrator
Company: Amideast
Location: Egypt
Company Description Amideast is a leading U.S. nonprofit organization focused on international education, training, and development across the Middle East and North Africa. Since 1951, it has worked to expand access to educational and professional opportunities while fostering mutual understanding and cooperation between the United States and the region. Headquartered in Washington, DC, Amideast maintains a broad network of field and project offices, including locations in Egypt. Its programs support students, professionals, institutions, and communities through testing services, scholarship programs, English language training, and capacity-building initiatives. Applicants can expect to join a mission-driven organization committed to high standards of service and ethical conduct.
RESPONSIBILITIES
- Get test center ready for the day to deliver exams
- Operate computer software and other test center equipment
- Operate a video camera, DVR, digital camera, telephone system, and alarm system
- Provide security at the testing facility. Ensure all locks and security systems are properly used
- Operate the computers systems used to check-in examinees and deliver tests
- Interact professionally with test takers
- Check in candidates according to client specifications, escort them into testing area, and instruct examinees on use of computer
- Take required security precautions when candidate arrives for testing by checking two forms of identification, taking an image capture
- Perform biometric procedures, both during check-in & before and after breaks
- Launch exams and monitor candidates while they are taking their tests
- Sign candidates out of testing room when testing is complete, or for breaks
- End the exam; collect note boards, scratch paper and exhibits; printing score reports
- Deal with potential cheating situations
- Support in scheduling, cancelling, and rescheduling exams
- File daily reports. File unusual situations & center problem reports
- Communicate with Prometric’s Global Test Center Support to escalate technical and immediate issues
- Deliver Testing Accommodations exams
- Resolve problems & handle difficult situations, e.g., technical malfunction
- Receive candidate telephone calls and provide appointment confirmations and directions to the test center
- Responsible for passing audits
- Other customer service, operational, administrative, or duties directed by Prometric Test Center Manager
.
QUALIFICATIONS & SKILLS
- Bachelor’s degree of any discipline
- Preferred background: Customer Service/Support , Quality, Education,international examinations field
- Knowledge of basic PC operations and Windows. Familiarity with Microsoft Word and Excel is preferred
- Exposure to computer hardware and networks
- Arabic & English fluency is required
- Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to apply common sense understanding and carry out instructions
- Ability to deal with problems involving several variables in standardized situations
- Strong customer service-oriented
- Accountable, results oriented
- Vigilant, disciplined, and diligent
- Team player