Overview

TEMS Administrator Jobs in Gqeberha, South Africa at Brambles

Location: Gqeberha

Description

Key Responsibilities May Include:

  • Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
  • Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
  • Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
  • Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
  • Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
  • Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
  • Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
  • Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

    • TEMS Administrator based at Customer Site

    Port Elizabeth – 12-month Contract role

    Purpose of the Role:

    Reporting to the Customer Contact Supervisor, the successful applicant will provide a

    support service for customers in the area. This role is integral as it is the first point of

    contact for the customer. This role is to assist CHEP in building and maintaining solid

    relationships with the customer base.

    Responsibilities include:

    General administration and client account reconciliations (query resolution process),

    inclusive of Debit Authorisations, THAAs

    Reconciling of accounts

    Credit balance investigations.

    Accurate filing of client documentation

    Managing of suspended and rejected movements

    Logging of necessary Salesforce cases.

    Logging Collection / Return orders when needed.

    Log necessary escalations to the business via Salesforce

    Submitting of weekly updates to Team Leader and Supervisor for CHEP management

    Ensuring all queries are addressed and resolved in accordance with the Business Rules.

    Entertain a good customer relationship and escalate all relevant issues to CHEP

    management.

    Checking of inbound documents validity – equipment, quantities etc.

    Outbound process – record keeping

    Facilitating 1-4-1 exchanges

    Identify 1-4-1 exchange clients to be converted Transfer clients where possible. (If

    applicable)

    Yard duties include pallet sorting, inspection of pallet quality and reporting any problems.

    Stock counts and reconciling of the counts

    Issues orders

    Escalate all noncompliance issues to CHEP

    Liaise with problem customers to recover outstanding balances.

    Any other reasonable tasks as delegated by CHEP Management

    Ideal Candidate Requirements:

    Matric & a Diploma essential, preferably studying towards a business-related Degree.

    Manual Drivers Licence

    3-5 years Basic Accounts & Reconciliation, including general office duties

    3 years Customer Service Experience

    Analytical Skills

    Excellent communication skills at all levels

    Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is

    preferable.

    Team Players who are systematic, accurate, patient and service-orientated will be the best

    suited to handle this position.

    #LI-RM1

    Remote Type

    Not Remote

    Skills to succeed in the role

    Améliorations du processus, Coordination des ventes, Customer Support, Diligence raisonnable des clients (CDD), Engagement client, Établissement de liens, Gestion des comptes, Gestion des données clients, Gestion des enjeux, Intégrité des données, Rétentions de clients, Satisfaction du client, Traitement de commande

    We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

    Title: TEMS Administrator

    Company: Brambles

    Location: Gqeberha, South Africa

    Category:

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