Overview
Telecoms Support Agent Jobs in Johannesburg at Maziv
- Provide first-line technical support for Wi-Fi and internet connectivity issues.
- Assist students and tenants with connecting devices to the network.
- Diagnosing and resolving network-related issues remotely and onsite.
- Troubleshoot routers, access points, switches, and connectivity problems.
- Log, track and manage support tickets to completion.
- Escalate unresolved technical issues to Network Engineers or senior support staff.
- Monitor network outages and communicate updates to customers.
- Configure and support user devices including laptops, smartphones, smart TVs, and gaming consoles.
- Support installations and maintenance of networking equipment when required.
- 2–3 years of experience in IT Support Agent.
- CompTIA A+ Certification.
- Good communication and customer service skills.
- Computer literacy and familiarity with support systems.
- Ability to work under pressure and solve problems efficiently.
- CompTIA N+ (Network+) Certification.
- Ability to work shifts, weekends, or after-hours when necessary.
Title: Telecoms Support Agent
Company: Maziv
Location: Johannesburg
