Overview
Tele Sales representative(RE5 Qualified) Jobs in Randburg, Gauteng, South Africa at Tshinwelo Innovative Business Solutions [TIBS]
Title: Tele Sales representative(RE5 Qualified)
Company: Tshinwelo Innovative Business Solutions [TIBS]
Location: Randburg, Gauteng, South Africa
Company Description Tshinwelo Innovative Business Solutions (TIBS), established in 2015, is a management consulting and solutions company focused on helping organizations achieve high performance. The team brings strong experience in business strategy advisory, supply chain management, business process management, and human capital management. TIBS delivers pragmatic and sustainable solutions that combine proven business methodologies with digital-enabling technologies. The company partners closely with clients to design and implement practical improvements that enhance efficiency, agility, and long-term growth. This environment offers professionals the opportunity to work on impactful projects across multiple business functions.
Job Overview:
We are seeking a dynamic professional to promote products and services while building long-term relationships. Responsible for quoting clients either as a result of an inbound or outbound lead and converting this into a sale. The successful consultant will offer personalised service to customers and build a lasting relationship based on trust, honesty, and integrity and help potential customers discover the best solution to ensure that the customer’s needs are fulfilled.
Core Responsibilities:
• Achieve and exceed sales targets.
• Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
• Based on business requirements, Telesales Representatives may be required to move between campaigns.
• Ensure a needs analysis is done, to understand the customer need (fit for purpose solution)
• Provide accurate, suitable and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
• Capitalize on upsell and cross sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Ensure the correct/ most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
• Ensure that all TCF and compliance obligations are met.
• Ensure that during employment you remain Fit C Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
• Keep up to date with product changes and market trends.
Requirements:
• Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• Fluent in English
• Minimum 12 months telesales experience
• Having an insurance background would be beneficial