Overview
Technical Trainer Jobs in Bedfordview at PGBG
Main job purpose
- To provide regular, relevant and technically sound training and technical support to PG Glass Fitment Centre’s throughout the PG Glass Network,and customer support by applying and entrenching world class standard practises, universal industry training and content and continuous improvement initiatives towards exceptional technical and CX experience.
Main Objective
- Train, develop and coach system and process users based on identified business training needs, through a combination of classroom consolidated training sessions and practical sessions, resulting in a skilled and more efficient workforce whilst complying to standards and processes.
- Conduct formative and summative assessments to monitor progress, achievement and shortcomings of learners and to evaluate the effectiveness of training.
- Provide feedback to any learners declared not yet competent, provide recommendations and give guidance on follow-up interventions to ensure that the desired level of competency is achieved.
- Identify system, process and customer service technical shortcomings through effective feedback reporting and submission of action plans to relevant stakeholders and suggest corrective measures to improve overall business efficiency.
- Give input into and assist with the development of training material – Learner Guides and Quick Reference Guides including associated assessments.
- Technology literate as well as ability to facilitate assembly and maintenance of technical equipment as required.
- Provide professional, prompt and technically sound advise and support to customers and the PG Glass Network as and when scheduled or arranged.
- Timeously and accurately complete administration tasks, statistics and reports to deliver a professional service and ensure effective record keeping and continuous improvement.
- To effectively coach and mentor identified high potential candidates in order to improve skills, support succession plans for key critical and scarce positions, drive staff engagement and retention and ultimately increase profits through improved capability, performance and productivity, and others to achieve full potential of self in the job.
Critical job requirements
Qualification(s)
· Grade 12
Knowledge
· Digital Computing devices
· SAP
Skills
· Technical Skills
· Problem Solving Skills
· Communication Skills
Experience
· 10 years experience in autoglass fitment
- · 4 years of the overall experience should be at the highest autoglass technician level
Work Location: In person
Title: Technical Trainer
Company: PGBG
Location: Bedfordview
